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SPECIFICTION
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DoReply

doreply.com

WebAPI
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Spec score 7.5 #27 of 46 in Customer Self-Service Software

Spec sheet

Product
DoReply provides guided self-service that leads customers or employees through choices to a team-approved answer.Read 11 Oct 2026 · doreply.com
Intended users
DoReply says it is built for service organisations, including banking, insurance, healthcare, government and telecom.Read 11 Oct 2026 · doreply.com
Integrations
The Professional plan includes API access of 10K requests per month to connect DoReply to an internal search, knowledge base or customer’s own agent.Read 11 Oct 2026 · doreply.com
Support
Support varies by plan: Starter has email support with a 48-hour response, Professional priority email with a 24-hour response, and Business phone and chat with an 8-hour SLA.Read 11 Oct 2026 · doreply.com
Headquarters
Amersfoort, NetherlandsRead 28 Sep 2026 · doreply.com
Founded
2017Read 28 Sep 2026 · doreply.com
AI
The optional Chat Agent answers from validated Guided content and offers targeted suggestions that route users to Guided flows.Read 11 Oct 2026 · doreply.com
Analytics
DoReply measures answer views, follow-up contact and its channel, and user ratings to show which answers work.Read 11 Oct 2026 · doreply.com
Answer approval
Answers are approved by the customer’s team before publication and are version-controlled.Read 11 Oct 2026 · doreply.com
Contract limits
The pricing FAQ says cancellation is annually at the end of the contract year, while downgrades are possible at the end of that year.Read 11 Oct 2026 · doreply.com
Governance
The platform describes role-based access across 22 permissions and six roles, with logged changes and approval before publication.Read 11 Oct 2026 · doreply.com
Guided flows
Users choose from relevant options at each step, with no more than five options shown at a time.Read 11 Oct 2026 · doreply.com
Hosting
The company lists hosting in the Netherlands and the AWS Frankfurt EU region.Read 11 Oct 2026 · doreply.com
Search visibility
Each final Guided answer has its own indexable URL, and the site says it provides sitemap downloads and Q&A structured data.Read 11 Oct 2026 · doreply.com
Security and privacy
DoReply says customer data is stored in the EU Frankfurt region, no data leaves the EU, and a GDPR data processing agreement is available on request.Read 11 Oct 2026 · doreply.com
Setup
The pricing page says customers can go live within 3 to 7 days after agreement.Read 11 Oct 2026 · doreply.com

Plans and prices

Business Priced on request Tailored; book a conversation for a proposal 15 team seats · 1,000 AI generations/month · 100 GB storage · 50K API requests/month · 90-day audit trail · phone and chat support (8h SLA) Read 11 Oct 2026 · doreply.com
Enterprise Priced on request Tailored; book a conversation for a proposal Unlimited seats, AI generations and storage · custom API limits · unlimited audit trail retention · dedicated CSM · 1h SLA · 99.9% SLA Read 11 Oct 2026 · doreply.com
Professional Priced on request Tailored; book a conversation for a proposal 10 team seats · 500 AI generations/month · 25 GB storage · 10K API requests/month · priority email support (24h) Read 11 Oct 2026 · doreply.com
Starter Priced on request Tailored; book a conversation for a proposal 3 team seats · 100 AI generations/month · 5 GB storage · no API access · email support (48h) Read 11 Oct 2026 · doreply.com

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