DoReply vs InvGate Service Desk
DoReply
doreply.com
InvGate Service Desk
invgate.comSide by side
| Figure | DoReply | InvGate Service Desk |
|---|---|---|
| Price from | — | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Self-Service Software | 7.5 (#27) | 8.9 (#4) |
| Founded | 2017 | 2009 |
| Headquarters | Amersfoort, Netherlands | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | The Professional plan includes API access of 10K requests per month to connect DoReply to an internal search, knowledge base or customer’s own agent. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Support | Support varies by plan: Starter has email support with a 48-hour response, Professional priority email with a 24-hour response, and Business phone and chat with an 8-hour SLA. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
Plans
DoReply
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.