Customer Self-Service Software
Alternatives to DoReply
The tools Specifiction weighs against DoReply, from its list of customer self-service software, each with its plans, platforms and spec score.
- 01
Genesys Cloud CX It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.
From $75/mo Free trial Web · Windows · macOS · Linux9.1 Visit Specs - 02
Jira From $7.91/mo Free plan Web · Windows · Linux · iOS9.1 Visit Specs - 03
Freshdesk Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.
From $19/mo Free plan API8.9 Visit Specs - 04
InvGate Service Desk It suits organizations coordinating service requests across IT and departments such as Facilities.
From $41.67/mo Free trial Web · Windows · macOS · Linux8.9 Visit Specs - 05
Help Scout Help Scout suits customer support teams that want several customer channels in one shared Inbox alongside a help center.
From $25/mo Free plan API8.8 Visit Specs - 06
ManageEngine ServiceDesk Plus It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.
From $10/mo Free trial Web · Windows · macOS · Linux8.8 Visit Specs - 07 Intercom
Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.
From $0.99/mo Free trial Web · iOS · Android8.7 Visit Specs - 08 Microsoft Dynamics 365 Sales From $4/mo Free trial Web · iOS · Android · API8.6 Visit Specs
- 09 Capacity
Capacity suits mid-market and enterprise contact centers with roughly 50 to 500 or more agents.
Web · iOS · Android · API8.5 Visit Specs - 10
Zendesk Guide From $19/mo Free trial Web · Windows · macOS · iOS8.5 Visit Specs - 11
LiveAgent LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.
From $15/mo Free trial API8.4 Visit Specs - 12
Re:amaze Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.
From $29/mo Free trial Web · iOS · Android · API8.4 Visit Specs - 13
Gorgias Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.
Free trial Web · iOS · Android · API8.3 Visit Specs - 14
Kore.ai It suits large organizations building AI agents for workflows that cross teams, tools, and systems.
Free trial Web · API · Self-hosted8.3 Visit Specs - 15 Oracle Service From $70/mo Web · iOS · Android · API8.2 Visit Specs
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Whatfix Whatfix suits organizations that need in-app guidance and adoption analytics across web, desktop, mobile, or virtual environments.
Free plan Web · Windows · macOS · iOS8.2 Visit Specs - 17 Ada
Ada suits organizations seeking AI customer service agents across voice, messaging, and email, particularly those connecting agents to enterprise systems.
Web · iOS · Android · API8.0 Visit Specs - 18
Helpshift Web · iOS · Android · API7.9 Visit Specs - 19
Kustomer Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.
Web · iOS · Android · API7.8 Visit Specs - 20 eGain SelfService+AI From $20/mo Web · API7.7 Visit Specs
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Gladly Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.
Web · API7.7 Visit Specs - 22
Inbenta Free trial Web · API7.7 Visit Specs - 23
Pega Customer Service Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.
Free trial Web · iOS · Android · API7.7 Visit Specs - 24
Aisera Customer Service Web · API · Self-hosted7.6 Visit Specs - 25
BoldDesk From $99/mo API7.6 Visit Specs - 26
Decagon Decagon suits enterprises deploying customer-facing agents across chat, voice, email, SMS, and WhatsApp.
Web · API7.5 Visit Specs - 27
Forethought Solve Web · API7.5 Visit Specs - 28
Mavenoid Web · iOS · Android · API7.5 Visit Specs - 29 LivePerson Conversational Cloud
It suits organizations managing customer conversations across many messaging and voice channels, with options for automation, agent assistance, and analytics.
Web7.4 Visit Specs - 30 Unthread From $75/mo Free trial Web · API7.4 Visit Specs