DoReply vs Zendesk Guide
DoReply
doreply.com
Zendesk Guide
zendesk.comSide by side
| Figure | DoReply | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · Customer Self-Service Software | 7.5 (#27) | 8.5 (#10) |
| Headquarters | Amersfoort, Netherlands | San Francisco, California, United States |
| Integrations | The Professional plan includes API access of 10K requests per month to connect DoReply to an internal search, knowledge base or customer’s own agent. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
Plans
DoReply
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.