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SPECIFICTION
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eGain SelfService+AI

egain.com

From $20/mo WebAPI
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Spec score 7.7 #20 of 46 in Customer Self-Service Software

Spec sheet

What it does
Provides personalized answers via portals, widgets, and APIs.Read 5 Oct 2026 · egain.com
Headquarters
Sunnyvale, California, United StatesRead 28 Sep 2026 · egain.com
Founded
1997Read 28 Sep 2026 · egain.com
AI search
Offers AI search with trusted, consumable answers.Read 5 Oct 2026 · egain.com
Analytics
Provides analytics to measure and manage customer experience.Read 5 Oct 2026 · egain.com
Connected apps
eGain says its Marketplace offers eGain and partner-developed apps, and its API resources support integrations with existing enterprise systems.Read 5 Oct 2026 · egain.com
Customization
Includes configurable themes for portals and widgets, content controls, and user preferences.Read 5 Oct 2026 · egain.com
Guidance
Provides process guidance with AI case-based reasoning.Read 5 Oct 2026 · egain.com
Integration
Provides APIs to build a branded self-service experience.Read 5 Oct 2026 · egain.com
Knowledge source
Uses eGain AI Knowledge Hub as a single source of truth.Read 5 Oct 2026 · egain.com
Security and compliance
eGain lists SOC 2 Type II certification, FedRAMP authorization, HIPAA compliance, and GDPR compliance.Read 5 Oct 2026 · egain.com
Support and pilot
eGain offers a no-cost, 30-day guided pilot with its implementation team.Read 5 Oct 2026 · egain.com
Who it is for
eGain describes the AI Knowledge Hub as supporting contact center agents, enterprise users, and customer self-service experiences.Read 5 Oct 2026 · egain.com

Plans and prices

eGain SelfService+AI $20 a month Buy in blocks of 1000 billable sessions A billable session is a series of self-service interactions for up to 10 minutes Read 5 Oct 2026 · egain.com

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