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Tech riderRev. 5 Oct 2026

Unthread

Ch 146.5of 43 Customer Self-Service Software
  1. 1Runs onAPI, Web
  2. 2Costsfree trial · paid from $75/mo
  3. 3Customer portalYes
  4. 4Embedded widgetYes
  5. 5Guided workflowsYes
  6. 6Automated resolutionYes
  7. 7Knowledge sourceshelp center
7 lines stated Written from the maker's own pages: unthread.io
Visit site Alternatives
The Unthread homepage

Overview

Unthread is ranked #14 of 43 in customer self-service software on Specifiction. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $75/mo.

Unthread plans and pricing

All plans
Pro $75/mo Starting at $75 per agent / month; contract lengths may be monthly, annual, or multi-year. Minimum 5 seats · Conversation tracking, SLAs and assignments · Slack Inbox and Broadcasts · Integrations & API · Dedicated Slack support channel · Customer portal · Knowledgebase sync · Custom analytics dashboards · NPS & CSAT surveys · CRM integrations · Bi-directional 3rd party ticket sync · Escalations & approval requests · Custom status workflows · Standard MSA unthread.io · 5 Oct 2026
Enterprise Not published Custom solutions; contact Unthread. AI automation builder · Self-learning documentation · Dedicated solutions engineer · Custom RBAC permissions · Custom integrations · SSO · HRIS integration & directory sync · HIPAA & BAAs · Dedicated hosting · Mass email broadcasts · Industry-leading SLAs · Slack enterprise grid · LDAP integration · Custom MSA unthread.io · 5 Oct 2026

Compared on customer self-service software

Free plan
Nounthread.io
Customer portal
Yesunthread.io
Embedded widget
Yesunthread.io
Guided workflows
Yesunthread.io
Automated resolution
Yesunthread.io
Knowledge sources
help_centerunthread.io

Facts

Product
Unthread describes itself as an AI-native helpdesk that turns Slack and Microsoft Teams conversations into trackable tickets, answers questions from connected knowledge, and runs support workflows across channels.unthread.io · 5 Oct 2026
Ticketing
It can track tickets from Slack or Microsoft Teams channels and create private tickets from support-bot direct messages.unthread.io · 5 Oct 2026
AI
Its agentic AI answers questions, creates or updates documentation, and triggers automations from Slack and Teams.unthread.io · 5 Oct 2026
Channels
The site lists Slack, Teams, email, web, and API as supported intake channels.unthread.io · 5 Oct 2026
Knowledge
Unthread can use connected knowledge to answer requests and capture resolved conversations to propose or update documentation.unthread.io · 5 Oct 2026
IT service management
The company says the product includes ITIL-ready CMDB, asset tracking, change management, problem management, CAB approvals, SLAs, knowledge, and omnichannel intake.unthread.io · 5 Oct 2026
Integrations
Unthread says it has 100+ native integrations and names Slack, Microsoft Teams, Jira, Linear, HubSpot, Salesforce, Zendesk, Intercom, PagerDuty, Notion, and SharePoint among them.unthread.io · 5 Oct 2026
Custom integrations
Its integrations page says its API and webhook system can automate flows with any tool, and its AI builder can create workflows from plain English that users can inspect and edit.unthread.io · 5 Oct 2026
Supported teams
Unthread lists IT, HR, customer support, employee support, and RevOps teams as intended users.unthread.io · 5 Oct 2026
Security compliance
The security page states that Unthread is SOC 2 Type II certified and HIPAA compliant, with BAAs available.unthread.io · 5 Oct 2026
Security controls
The security page lists SAML 2.0 SSO, SCIM provisioning, role-based access controls, TLS 1.3 encryption in transit, and AES-256 encryption at rest.unthread.io · 5 Oct 2026
Data regions
Unthread says it offers dedicated database instances in the United States, European Union, United Kingdom, Australia, and Canada.unthread.io · 5 Oct 2026
Trial and signup
Plans include a 14-day free trial, and the site says Unthread does not offer self-serve signup; teams can request a demo to evaluate it.unthread.io · 5 Oct 2026

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Where it ranks on Specifiction

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Sources