Freshdesk vs Unthread
Freshdesk
freshworks.comUnthread
unthread.ioSide by side
| Figure | Freshdesk | Unthread |
|---|---|---|
| Price from | $19/mo | $75/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · Customer Self-Service Software | 8.9 (#3) | 7.4 (#31) |
| Third-party integrations | Connector app tasks automate workflows between Freshdesk and third-party integrations. | Unthread says it has 100+ native integrations and names Slack, Microsoft Teams, Jira, Linear, HubSpot, Salesforce, Zendesk, Intercom, PagerDuty, Notion, and SharePoint among them. |
| Security controls | Enterprise includes audit logs plus allowed domains and IP whitelisting. | The security page lists SAML 2.0 SSO, SCIM provisioning, role-based access controls, TLS 1.3 encryption in transit, and AES-256 encryption at rest. |
Plans
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.