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SPECIFICTION
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LivePerson Conversational Cloud

liveperson.com

Web
Visit liveperson.com
Spec score 7.9 #136 of 257 in Chatbot Builders

What it is

LivePerson Conversational Cloud is a web-based platform for connected customer experiences across voice and messaging. Channels include websites, mobile apps, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, and voice. Features include a visual flow builder, AI bot generation, knowledge-base answers, human handoff, real-time guidance, suggested replies, conversation summaries, and next-best actions. Analytics cover sentiment, journeys, interactions, and text. Administrators manage users and skills through a console. Integration Hub supports workflows, third-party APIs, and a widget marketplace, while plan information includes access to more than 50 data, connect, and customize APIs. The platform integrates with a brand’s single sign-on experience and describes technical support as available 24/7. Bronze, Silver, and Gold plans focus respectively on messaging workspaces, automation and self-service, and advanced analytics with generative AI.

Spec sheet

Headquarters
New York, New York, United StatesRead 28 Sep 2026 · liveperson.com
Founded
1995Read 28 Sep 2026 · liveperson.com
Admin controls
Admins can create and manage users and skills through the management console.Read 27 Sep 2026 · liveperson.com
API access
The plan information states access to more than 50 data, connect, and customize APIs.Read 27 Sep 2026 · liveperson.com
Communication channels
Channels include web, app, SMS, email, WhatsApp, Apple Messaging, Messenger, Instagram, and others.Read 27 Sep 2026 · liveperson.com
Company ownership
LivePerson has been acquired by SoundHound AI.Read 27 Sep 2026 · liveperson.com
Conversation insights
It analyzes conversational data across voice and messaging to understand customer needs and feelings.Read 27 Sep 2026 · liveperson.com
Free tier
No free plan or free-tier limits are stated.Read 27 Sep 2026 · liveperson.com
Human handoff
YesRead 23 Sep 2026 · liveperson.com
Integration platform
Integration Hub supports workflows, third-party APIs, and a widget marketplace.Read 27 Sep 2026 · liveperson.com
Interaction volume
The platform powers nearly 1 billion conversational interactions each month.Read 27 Sep 2026 · liveperson.com
Messaging handling fee
Messaging channels are charged at listed rates plus a 15% handling fee.Read 27 Sep 2026 · liveperson.com
Platform scope
The platform supports connected customer experiences across voice and messaging.Read 27 Sep 2026 · liveperson.com
Pricing action
Businesses are directed to request a quote.Read 27 Sep 2026 · liveperson.com
Pricing model
Simple pricing with minimal add-ons and no service fees.Read 27 Sep 2026 · liveperson.com
Security and SSO
It integrates with a brand's single sign-on experience.Read 27 Sep 2026 · liveperson.com
Security compliance
The page provides a Security and compliance section but lists no certifications.Read 27 Sep 2026 · liveperson.com
Support availability
Technical support is described as available 24/7.Read 27 Sep 2026 · liveperson.com
Training phrase limit
Generative Intent Training allows a maximum of 1,000 training phrases per intent.Read 27 Sep 2026 · liveperson.com
Transfer task limit
File transfer subscriptions allow a maximum of 15 tasks per site ID.Read 27 Sep 2026 · liveperson.com
Trial and refund
No trial or refund terms are stated.Read 27 Sep 2026 · liveperson.com

Plans and prices

Bronze Priced on request Messaging-first agent and supervisor workspace Messaging-first workspace focused on agent efficiency. Read 27 Sep 2026 · liveperson.com
Silver Priced on request Intelligent automation and self-service Intelligent automation focused on self-service. Read 27 Sep 2026 · liveperson.com
Gold Priced on request Advanced analytics and generative AI Advanced analytics and Generative AI capabilities. Read 27 Sep 2026 · liveperson.com

Every LivePerson Conversational Cloud plan and price →

Strong points and limits

Strong points

  • Broad multichannel voice and messaging coverage
  • Human handoff and real-time guidance
  • Visual flow builder and AI bot generation
  • Conversation, sentiment, journey, and text analytics
  • 24/7 technical support is described

Limits

  • Pricing is on request
  • No free plan
  • Messaging rates include a 15% handling fee
  • Some transfer and training limits apply

Who it suits

It suits organizations managing customer conversations across many messaging and voice channels, with options for automation, agent assistance, and analytics. Teams needing human escalation can use the stated handoff capability.

Verdict

LivePerson Conversational Cloud covers channel deployment, automation, agent support, and conversation analysis in one web platform. Buyers should request pricing and check the stated limits for transfers, training phrases, and messaging fees.

Where Specifiction places it

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