Helpshift

Spec sheet

What it does

Helpshift combines technology, AI, and human services for gaming studios across Support, Engagement, Trust & Safety, and Community.Read 11 Oct 2026 · helpshift.com

Free plan

NoRead 24 Sep 2026 · support.helpshift.com

Security

Helpshift says it undergoes external assessments against ISO 27001, SOC 2 Type II, and HIPAA frameworks, and describes support for GDPR, CCPA, and COPPA obligations.Read 11 Oct 2026 · helpshift.com

Headquarters

San Francisco, California, USARead 28 Sep 2026 · helpshift.com

Founded

2011Read 28 Sep 2026 · helpshift.com

AI agents

Care AI resolves support issues, Guard AI monitors conversations, and Engage AI and Community AI support engagement and community workflows.Read 11 Oct 2026 · helpshift.com

API access

YesRead 24 Sep 2026 · support.helpshift.com

Console support

Console players can transfer support conversations to mobile through a QR code or secure link while carrying game, device, and account context.Read 11 Oct 2026 · helpshift.com

Data protection

The company says data at rest and in transit is encrypted and describes pseudonymisation and consent policies for customer data.Read 11 Oct 2026 · helpshift.com

Engagement

Engagement features include player segmentation, in-game messaging, push notifications, proactive outreach, and VIP services.Read 11 Oct 2026 · helpshift.com

Help center

YesRead 24 Sep 2026 · support.helpshift.com

Human services

Helpshift offers gaming-specialized support, escalation handling, quality assurance, VIP services, moderation, and community management.Read 11 Oct 2026 · helpshift.com

In-game SDKs

Its SDKs support iOS, Android, PC, and web, with listed integrations for Unity, Unreal Engine, Cocos, Xamarin, and React Native.Read 11 Oct 2026 · helpshift.com

Integrations and channels

The platform lists in-game, web, Discord, email, and social channels, and describes Discord support and partner-powered moderation bots.Read 11 Oct 2026 · helpshift.com

Language support

Helpshift says its AI support works across more than 70 languages and can detect player languages and translate issues.Read 11 Oct 2026 · helpshift.com

Pricing limits

Pricing is customized to the engagement model and is not presented as predefined bundles; the page directs visitors to request pricing.Read 11 Oct 2026 · helpshift.com

SLA management

YesRead 24 Sep 2026 · support.helpshift.com

Support features

The support experience includes in-game messaging, searchable FAQs, AI-to-human escalation, and player-linked conversation history.Read 11 Oct 2026 · helpshift.com

Ticket automation

YesRead 24 Sep 2026 · support.helpshift.com

Trust and safety

Its Trust & Safety offering describes AI-driven detection of toxicity, harassment, hate speech, and disruptive behavior, with policy workflows and human moderation services.Read 11 Oct 2026 · helpshift.com

Who it is for

Helpshift describes its platform as serving gaming studios across mobile, PC, console, and web.Read 11 Oct 2026 · helpshift.com

Plans and prices

Every Helpshift plan and price →

Where Specifiction places it

• AI Customer Service Software#15 of 407.9
• Customer Self-Service Software#18 of 467.9
• Help desk software#47 of 1018.0
• Multilingual Customer Support Software#11 of 227.9
• Conversational Support Software#16 of 277.9