Gorgias vs Helpshift
Gorgias
gorgias.com
Helpshift
helpshift.comSide by side
| Figure | Gorgias | Helpshift |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Customer Self-Service Software | 8.3 (#13) | 7.9 (#18) |
| Spec score · Help desk software | 8.3 (#29) | 8.0 (#47) |
| Spec score · AI Customer Service Software | 8.2 (#12) | 7.9 (#15) |
| Spec score · Multilingual Customer Support Software | 8.3 (#9) | 7.9 (#11) |
| Spec score · Conversational Support Software | 8.2 (#13) | 7.9 (#16) |
| API access | Yes | Yes |
| Data protection | Gorgias says app data is sent over HTTPS TLS-encrypted connections and that it maintains continuous encrypted backups. | The company says data at rest and in transit is encrypted and describes pseudonymisation and consent policies for customer data. |
| Founded | 2015 | 2011 |
| Free plan | No | No |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | San Francisco, California, USA |
| Help center | Yes | Yes |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | Helpshift says it undergoes external assessments against ISO 27001, SOC 2 Type II, and HIPAA frameworks, and describes support for GDPR, CCPA, and COPPA obligations. |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.