Capacity vs DoReply
Capacity
capacity.comDoReply
doreply.comSide by side
| Figure | Capacity | DoReply |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Customer Self-Service Software | 8.5 (#9) | 7.5 (#27) |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2017 |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | Amersfoort, Netherlands |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | The Professional plan includes API access of 10K requests per month to connect DoReply to an internal search, knowledge base or customer’s own agent. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | DoReply provides guided self-service that leads customers or employees through choices to a team-approved answer. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | Support varies by plan: Starter has email support with a 48-hour response, Professional priority email with a 24-hour response, and Business phone and chat with an 8-hour SLA. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
DoReply
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.