Gorgias vs Help Scout
Gorgias
gorgias.com
Help Scout
helpscout.comSide by side
| Figure | Gorgias | Help Scout |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 0 | 5 |
| Spec score · Customer Self-Service Software | 8.3 (#13) | 8.8 (#5) |
| Spec score · Help desk software | 8.3 (#29) | 9.0 (#11) |
| Spec score · Customer Messaging Platforms | 8.2 (#7) | 8.7 (#4) |
| Spec score · Customer Service - Midmarket Software | 8.3 (#13) | 8.8 (#7) |
| Spec score · Customer Support Software | 8.2 (#14) | 8.7 (#7) |
| Spec score · Ticketing Software | 8.2 (#14) | 8.7 (#8) |
| Spec score · Digital Customer Service Platforms | 8.2 (#13) | 8.7 (#7) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2015 | 2011 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support channels | The helpdesk page invites visitors to get started for free or book a demo. | Support includes email, priority support on paid plans, onboarding, and customer success management. |
| Ticket automation | Yes | Yes |
Plans
Help Scout
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox. It also provides ticket automation, SLA management, a customer portal, and Docs sites for searchable, branded help centers or knowledge bases. Teams can manage visibility and access with permissions at company, team, or user level, and connect the service to more than 100 tools or apps. Help Scout offers API access and a mobile app. Its Free plan costs nothing and includes five users, one Inbox, and one Docs site, with 100 contacts per month, 10 saved replies, and 10 tags. Paid plans start at $25 per user per month; annual pricing is shown as 16% lower than monthly pricing. Standard and Plus plans offer 15-day trials without a credit card. New accounts receive three months of unlimited AI Answers resolutions. Help Scout states that it is HIPAA and SOC 2 Type II compliant. Support options include email, onboarding, customer success management, and priority support on paid plans.