1CRM vs eGain Customer Engagement Hub
1CRM
1crm.com
eGain Customer Engagement Hub
egain.comSide by side
| Figure | 1CRM | eGain Customer Engagement Hub |
|---|---|---|
| Price from | $1.08/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 18 | 0 |
| Spec score · Customer Service CRM Software | 9.5 (#1) | 7.8 (#12) |
| Founded | 2005 | 1997 |
| Headquarters | Victoria, British Columbia, Canada | Sunnyvale, California, United States |
| Integrations | Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections. | eGain says its suite offers certified out-of-the-box adapters for call center, content, and business systems, plus a published web services API. |
| What it does | 1CRM combines CRM with sales, marketing, order management, customer service, project management, accounting-related workflows and general business administration. | eGain Customer Engagement Hub is a unified platform for omnichannel customer engagement and knowledge management. |
Plans
1CRM
- Startup (cloud subscription)$13 a year
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20 a year
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29 a year
- Professional (month-to-month)$33 a month
- Enterprise (annual)$34 a year
- Enterprise (month-to-month)$39 a month
- Startup Cloud annual$13 a month
In their own words
1CRM
1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.
eGain Customer Engagement Hub
eGain Customer Engagement Hub combines omnichannel customer engagement with knowledge management for contact centers and enterprises. A visual designer sets shared business rules and workflows across channels, while eGain Solve tracks service requests or cases across channels and people. A centralized knowledge base, adapters for existing repositories and a digital desktop help bring information, guidance and external data into agents’ work. The suite describes engagement through web self-service, mobile, messaging, chat, social, click-to-call, cobrowsing, email and phone. eGain Mobile can extend deployments to Android and iOS apps with virtual assistant, chat, self-service and notifications. The desktop includes collaboration and gamification, and the product describes integrated customer journey analytics. Integrations include certified adapters for call-center, content and business systems, plus a published web services API. eGain lists SOC 2 Type II certification, FedRAMP authorization, and HIPAA and GDPR compliance. The Customer Engagement Hub price is available on request; the page lists no plan price or trial offer.