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SPECIFICTION
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Kapture CRM

kapture.cx

WebAPI
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Spec score 7.4 #16 of 26 in Customer Service CRM Software

What it is

Kapture CRM is a paid, web-and-API customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp and other conversations into one place, with a shared inbox, ticket automation, SLA management and a help center. AI agents can draft replies, summarize context, surface knowledge, guide next steps and execute multi-step processes. Ticket assignment can use intent, sentiment, priority and agent skill. Kapture says it integrates with more than 1,000 APIs, CRM, ERP and communication tools, with most integrations included in pricing; listed connections include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365 and SAP. Custom integrations are available through its specialists. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001 and OWASP practices, and does not use customer data to train or improve AI models.

Spec sheet

Product
Kapture is an AI-powered customer experience platform for enterprise teams that brings voice, chat, email, WhatsApp, and other customer conversations into one place.Read 12 Oct 2026 · kapture.cx
Integrations
Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing.Read 12 Oct 2026 · kapture.cx
Support
The pricing page says enterprises receive onboarding assistance, training, and a dedicated success manager available 24/7.Read 12 Oct 2026 · kapture.cx
Headquarters
Bengaluru, Karnataka, IndiaRead 4 Oct 2026 · kapture.cx
Founded
2014Read 4 Oct 2026 · kapture.cx
AI assistance
Its AI agents can draft replies, summarize context, surface knowledge, guide next steps, and execute multi-step processes.Read 12 Oct 2026 · kapture.cx
AI data use
Kapture states that customer data is never used to train or improve its AI models.Read 12 Oct 2026 · kapture.cx
AI features
YesRead 19 Sep 2026 · kapture.cx
Compliance alignment
Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001, and OWASP secure coding practices.Read 12 Oct 2026 · kapture.cx
Custom integrations
Kapture says its integration specialists can build custom integrations for customers’ products, technology stacks, and other tools.Read 12 Oct 2026 · kapture.cx
Intended customers
Kapture describes its customer experience platform as serving enterprise teams and lists use cases across BFSI, retail, travel, digital native businesses, and energy and utilities.Read 12 Oct 2026 · kapture.cx
Named integrations
The integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP among its integrations.Read 12 Oct 2026 · kapture.cx
Pricing limits
Kapture does not publish fixed plan prices on its pricing page; it asks prospective customers to request a tailored quote.Read 12 Oct 2026 · kapture.cx
Refunds
The pricing FAQ says refunds are not applicable for downgrades or cancellations.Read 12 Oct 2026 · kapture.cx
Security controls
The trust center describes AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication.Read 12 Oct 2026 · kapture.cx
Ticket routing
Tickets can be assigned based on intent, sentiment, priority, and agent skill.Read 12 Oct 2026 · kapture.cx

Plans and prices

Custom Priced on request Pricing is tailored to products, users, interaction volumes, AI features, and ad · Annual and multi-year enterprise agreements are available. Read 19 Sep 2026 · kapture.cx
Custom enterprise plan Priced on request Custom quote; pricing varies by product, users, interaction volumes, AI features, and add-ons. Modular pricing · agent-based, interaction-based, or hybrid pricing · annual and multi-year agreements available Read 12 Oct 2026 · kapture.cx

Every Kapture CRM plan and price →

Strong points and limits

Strong points

  • Omnichannel conversations in one place
  • AI-assisted replies and process execution
  • Intent- and skill-based ticket routing
  • 1,000+ integration connections
  • Customer data excluded from AI training

Limits

  • No free plan
  • Pricing requires a tailored quote
  • Refunds do not apply to downgrades or cancellations

Who it suits

It suits enterprise teams in areas such as BFSI, retail, travel, digital-native businesses, and energy and utilities. Organizations needing AI-assisted omnichannel support and extensive integrations are the stated audience.

Verdict

Kapture CRM combines omnichannel service management, AI assistance and extensive integration options for enterprise deployments. Its tailored pricing and enterprise-oriented onboarding should be considered before selection.

Where Specifiction places it

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