1CRM vs Pega Customer Service

1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.

Pega Customer Service is an omnichannel digital engagement solution for enterprises. It combines automated service, self-service agents, and a unified representative desktop. Pega says Predictable AI can resolve routine requests automatically while supplying context and guidance for complex cases. Workflow-powered Self Service Agents handle requests across channels, provide end-to-end resolutions, or transfer customers to live support. The agent desktop includes AI guidance, automated responses, and task automation for data capture, form filling, and wrap-up. Conversations can move between channels while retaining context, and representatives can view interaction history across channels. Listed capabilities include workflow automation, attended and unattended robotic process automation, Email AI, Pega Knowledge Agent, and real-time Next Best Action recommendations. Supported channels include inbound and outbound telephone, web and mobile chat, email, web self-service, fax, and white mail, with WhatsApp and SMS integrations. Deployment options include Pega Cloud, client-managed cloud, and on-premises. Pricing is on request; a 30-day trial is advertised but currently being upgraded.