1CRM vs Kustomer

1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.

Kustomer is a customer experience platform for managing customer relationships across chat, email, voice, and social. It brings those interactions into a shared timeline and provides profiles that can hold custom objects and attributes such as purchase history and preferences. AI agents support customer service, while tools give human representatives context and suggested actions. CX teams can use Kustomer Architect to build, test, launch, analyze, and optimize AI experiences without writing code. Data Explorer returns plain-language answers, charts, and breakdowns, and the platform tracks real-time CX trends. Managers can review and approve AI actions; guardrails can send high-risk conversations to a human. The platform also includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. It runs on Android, iOS, and the web. Pricing is on request. Enterprise and Ultimate are billed through Talk to Sales and have different limits for objects and tasks, brands, languages, webhooks, and API rate limits.