ServiceNow Customer Service Management AI Agents

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API

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Spec score 6.3 #17 of 22 in Call Center CRM Software

Spec sheet

Free plan: NoRead 25 Sep 2026 · servicenow.com
Headquarters: Santa Clara, California, USARead 28 Sep 2026 · servicenow.com
Founded: 2004Read 28 Sep 2026 · servicenow.com
API access: YesRead 25 Sep 2026 · servicenow.com
Customer portal: YesRead 25 Sep 2026 · servicenow.com
Help center: YesRead 25 Sep 2026 · servicenow.com
SLA management: YesRead 25 Sep 2026 · servicenow.com
Ticket automation: YesRead 25 Sep 2026 · servicenow.com

Plans and prices

CSM Advanced Price not published Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment Read 25 Sep 2026 · servicenow.com

CSM Advanced Priced on request Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment Read 25 Sep 2026 · servicenow.com

CSM Prime Price not published Includes CSM Advanced · AI Specialists · Workforce Optimization Read 25 Sep 2026 · servicenow.com

CSM Prime Priced on request Includes CSM Advanced · AI Specialists · Workforce Optimization Read 25 Sep 2026 · servicenow.com

Every ServiceNow Customer Service Management AI Agents plan and price →