ServiceNow Customer Service Management AI Agents pricing
4 plans read from servicenow.com
CSM AdvancedPrice not published Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment Read 25 Sep 2026 · servicenow.com
CSM AdvancedPriced on request Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment Read 25 Sep 2026 · servicenow.com
CSM PrimePrice not published Includes CSM Advanced · AI Specialists · Workforce Optimization Read 25 Sep 2026 · servicenow.com
CSM PrimePriced on request Includes CSM Advanced · AI Specialists · Workforce Optimization Read 25 Sep 2026 · servicenow.com
In short
- ServiceNow Customer Service Management AI Agents has a free plan (CSM Advanced).
- 2 plans are priced on request (CSM Advanced, CSM Prime).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Agentforce Contact Center | $50/mo | No | Yes |
| Amazon Connect | — | No | Yes |
| Dialpad Support | $8,095/mo | No | Yes |
| Genesys Cloud CX | $75/mo | No | Yes |
| Avaya Experience Platform | $48/mo | No | No |
| GoTo Contact Center | $29.95/mo | No | No |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| Ringflow Contact Center | $7.99/mo | No | Yes |