Chatbase vs Yuma AI
Chatbase
chatbase.coYuma AI
yuma.aiSide by side
| Figure | Chatbase | Yuma AI |
|---|---|---|
| Price from | $40/mo | $1,200/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 9 | 3 |
| Spec score · Chatbot Builders | 9.3 (#3) | 7.2 (#226) |
| Spec score · AI Agents for Customer Support Software | 9.4 (#1) | 7.3 (#16) |
| Spec score · Live chat software | 9.1 (#10) | 7.2 (#87) |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The integration directory lists tools including Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Yuma AI is a customer service automation platform for ecommerce brands that resolves support tickets by taking actions across connected tools. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | Yuma states that it has a SOC 2 Type II report and is certified under the EU-U.S. Data Privacy Framework, and lists GDPR and CCPA compliance information. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.