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SPECIFICTION
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PolyAI

poly.ai

WebAPI
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Spec score 6.8 #16 of 25 in Enterprise AI Chatbots Software

Spec sheet

Product
PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation.Read 8 Oct 2026 · poly.ai
Integrations
PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations.Read 8 Oct 2026 · poly.ai
Security
PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page.Read 8 Oct 2026 · poly.ai
Founded
2017Read 23 Sep 2026 · poly.ai
Agent building
Dialog Studio lets teams design agents from no-code to full-code, with flows, tools, and brand voice in one place.Read 8 Oct 2026 · poly.ai
Channels
The homepage lists voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice as customer channels.Read 8 Oct 2026 · poly.ai
Company founding
PolyAI says it was founded in 2017 by Cambridge machine learning researchers.Read 8 Oct 2026 · poly.ai
Data residency
The homepage states that data residency is available in the US, UK, EU, and APAC with no cross-region transfer.Read 8 Oct 2026 · poly.ai
Data use
The homepage says customer data is never used for training without opt-in and is never sold.Read 8 Oct 2026 · poly.ai
Enterprise audience
PolyAI describes its platform as built for enterprises handling complex customer conversations and lists industries including healthcare, financial services, hotels, restaurants, retail, and utilities.Read 8 Oct 2026 · poly.ai
Example integrations
The integration catalog lists Salesforce, ServiceNow, Zendesk, Twilio, Five9, Amazon Connect, and OpenTable, among others.Read 8 Oct 2026 · poly.ai
Models
PolyAI says its dialog models are continuously trained on hundreds of millions of real business interactions.Read 8 Oct 2026 · poly.ai
Monitoring and upgrades
All plans include monitoring for maintenance and system performance and upgrades to the latest system features.Read 8 Oct 2026 · poly.ai
Support and SLA
All plans include a web ticket portal, a 24/7/365 emergency support phone line, and a 99.9% uptime SLA on phone lines.Read 8 Oct 2026 · poly.ai

Plans and prices

Custom enterprise plan Priced on request Ongoing voice-agent use is priced per minute; request a demo for pricing. Price varies by needs · per-minute ongoing use · includes maintenance and 24/7 support Read 8 Oct 2026 · poly.ai

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Where Specifiction places it

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