Kore.ai vs PolyAI
Kore.ai
kore.ai
PolyAI
poly.aiSide by side
| Figure | Kore.ai | PolyAI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · AI Customer Service Agents | 8.3 (#6) | 6.9 (#40) |
| Spec score · Voicebot Software | 8.3 (#4) | 6.9 (#26) |
| Spec score · Enterprise AI Chatbots Software | 8.3 (#4) | 6.8 (#16) |
| Spec score · AI Agents for Customer Support Software | 8.3 (#5) | 6.9 (#22) |
| Spec score · AI Voice Agents | 8.4 (#6) | 7.0 (#27) |
| Spec score · AI Customer Service Software | 8.3 (#10) | 6.9 (#32) |
| Spec score · Conversational AI Platforms | 8.3 (#13) | 6.9 (#37) |
| Spec score · Voice Ai Tools | 8.3 (#12) | 7.0 (#27) |
| Spec score · Business Ai Tools | 8.3 (#14) | 6.9 (#24) |
| Channels | The platform supports more than 40 voice and digital channels. | The homepage lists voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice as customer channels. |
| Integrations | The platform supports more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. | PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations. |
| Product | Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows. | PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation. |
Plans
In their own words
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.