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Haptik

haptik.ai

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Spec score 7.9 #7 of 25 in Enterprise AI Chatbots Software

What it is

Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.

Spec sheet

Product
Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale.Read 4 Oct 2026 · haptik.ai
Integrations
The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay.Read 4 Oct 2026 · haptik.ai
Security
Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP.Read 4 Oct 2026 · haptik.ai
Support
Haptik says customers receive a dedicated Customer Success Manager from day one.Read 4 Oct 2026 · haptik.ai
Headquarters
Mumbai, Maharashtra, IndiaRead 28 Sep 2026 · haptik.ai
Founded
2013Read 28 Sep 2026 · haptik.ai
Agent builder
The platform supports model selection including GPT, Llama, and Claude, and deployment across web, chat, and voice.Read 4 Oct 2026 · haptik.ai
AI bot generation
YesRead 20 Sep 2026 · haptik.ai
Analytics
Custom dashboards track agent performance and metrics including first-time resolution, customer satisfaction, and NPS.Read 4 Oct 2026 · haptik.ai
Company ownership
Haptik says it is part of Jio Platforms Limited, which acquired a majority shareholding in 2019.Read 4 Oct 2026 · haptik.ai
Deployment channels
multichannelRead 20 Sep 2026 · haptik.ai
Enterprise capacity
The company describes its platform as supporting 200,000 concurrent users and 99.9% uptime.Read 4 Oct 2026 · haptik.ai
Human handoff
The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents.Read 4 Oct 2026 · haptik.ai
Knowledge sources
Agents can use enterprise knowledge from PDFs, DOCX, PPTX, CSV files, and websites, with multiple RAG systems for information retrieval.Read 4 Oct 2026 · haptik.ai
Knowledge-base answers
YesRead 20 Sep 2026 · haptik.ai
Sales contact
The site directs business inquiries to [email protected] and invites visitors to request a demo.Read 4 Oct 2026 · haptik.ai
Target customers
The company describes its AI products as serving enterprises in retail, e-commerce, fintech, and other industries.Read 4 Oct 2026 · haptik.ai
Use cases
Its agents support customer service, sales, bookings, and lead qualification.Read 4 Oct 2026 · haptik.ai
Visual flow builder
YesRead 20 Sep 2026 · haptik.ai
Voice AI
Voice agents handle phone queries with intent detection, context-aware responses, and support for more than 100 languages.Read 4 Oct 2026 · haptik.ai

Plans and prices

Enterprise Priced on request Pricing not published; request a demo Read 4 Oct 2026 · haptik.ai

Every Haptik plan and price →

Strong points and limits

Strong points

  • Voice agents support more than 100 languages.
  • Agents can draw on multiple document and website types.
  • Dashboards track resolution, satisfaction, and NPS.
  • Human handoff is available.

Limits

  • Pricing is available only on request.
  • The site directs buyers to request a demo.

Who it suits

Haptik is aimed at enterprises, including those in retail, e-commerce, and fintech, building customer-facing agents across multiple channels. It may suit teams that need voice interactions, knowledge-based answers, analytics, and human handoff.

Verdict

Haptik covers several enterprise agent channels and use cases, with voice, knowledge sources, analytics, and handoff specified. Buyers need to contact the company for pricing and a demo.

Where Specifiction places it

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