Botpress vs Haptik

Botpress is a platform for building, deploying, and monitoring AI agents for customer support and other workflows. Botpress Studio provides a visual environment for designing conversation flows, branching logic, and multi-step automations. Its Autonomous Engine uses language-model reasoning and structured logic to select actions, run workflows, and connect to APIs and external systems. Teams can add documents, websites, spreadsheets, and CSVs to Knowledge Bases, while Tables store structured data across sessions. Custom code actions, bespoke integrations, multiple LLM configurations, and API access support tailored development. Integrations include channels and services such as WhatsApp, Telegram, Messenger, Slack, Gmail, Google Drive, Linear, and Stripe; a bot can have up to 30 installed integrations. Botpress Cloud is a managed web application and the recommended platform for new development. Self-hosted or locally installed v12 versions are sunset and unavailable for new deployments. The Free plan costs nothing and includes 25 conversations, 3 seats, and 3 AI agents. Plus costs $150 a month billed annually and includes 250 conversations per month; Team costs $750 a month billed annually and includes 1,500 conversations per month.

Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.