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SPECIFICTION
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boost.ai

boost.ai

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Spec score 7.7 #6 of 20 in Genesys AppFoundry Marketplace

What it is

boost.ai is a conversational AI platform for automating customer service and internal support. Its no-code conversation builder creates flows without coding, while a hybrid architecture combines natural language understanding, generative AI, and agentic capabilities. Agents can plan, decide, and act across connected channels and enterprise systems, and multiple agents can hand work to one another through contextual, generative, and rule-based routing. Supported channels include voice, phone, web chat, and messaging, with multilingual support and human handoff. Tools simulate interactions, test voice calls, track KPIs, and analyze conversations. Chat features include proactive campaigns, built-in human chat, and analytics with ratings, tags, and filters. Integrations cover communication channels, contact centers, authentication, utilities, and voice, including Genesys and Vonage. boost.ai, founded in Norway in 2016 and headquartered in Sandnes, serves regulated industries. Pricing is available on request and no free plan is listed.

Spec sheet

Purpose
boost.ai provides a conversational AI platform for automating customer service and internal support.Read 8 Oct 2026 · boost.ai
Product
boost.ai is a no-code conversational AI platform for automating customer service and internal support.Read 8 Oct 2026 · boost.ai
Free plan
NoRead 23 Sep 2026 · boost.ai
Integrations
The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories.Read 8 Oct 2026 · boost.ai
Security
The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing.Read 8 Oct 2026 · boost.ai
Headquarters
A 2021 company announcement says boost.ai was headquartered in Stavanger, Norway.Read 8 Oct 2026 · boost.ai
Agent actions
AI agents can plan, make decisions, and take actions across connected channels and enterprise systems.Read 8 Oct 2026 · boost.ai
Agent orchestration
The platform supports multiple agents that can hand off to one another, with hybrid routing across contextual, generative, and rule-based understanding.Read 8 Oct 2026 · boost.ai
AI architecture
The platform combines natural language understanding, generative AI, and agentic capabilities in a hybrid architecture.Read 8 Oct 2026 · boost.ai
Certifications
The company says it has ISO/IEC 27001 certification and ISO/IEC 27701 certification.Read 8 Oct 2026 · boost.ai
Chat features
Chat features include proactive campaigns, built-in human chat, and conversation analytics with quality ratings, tags, and filters.Read 8 Oct 2026 · boost.ai
Company announcement
The official site says boost.ai is joining Automation Anywhere.Read 8 Oct 2026 · boost.ai
Company history
boost.ai says it was founded in Norway in 2016.Read 8 Oct 2026 · boost.ai
Human handoff
Agents can hand conversations to human staff with the conversation context and transcript.Read 8 Oct 2026 · boost.ai
Hybrid AI
The platform combines natural language understanding with generative and agentic capabilities in a hybrid architecture.Read 8 Oct 2026 · boost.ai
Industries
The company highlights financial services, insurance, telecommunications, and the public sector as industries it serves.Read 8 Oct 2026 · boost.ai
Intended customers
The company presents the platform for enterprises in regulated industries, including financial services, insurance, telecom, and the public sector.Read 8 Oct 2026 · boost.ai
No-code builder
Its conversation builder lets teams create advanced conversation flows without coding or developers.Read 8 Oct 2026 · boost.ai
Pricing availability
The company directs prospective customers to request a demo, and its terms say prices are set out in customer order forms.Read 8 Oct 2026 · boost.ai
Security certifications
boost.ai states that it is ISO/IEC 27001 certified since May 2021 and ISO/IEC 27701 certified since June 2022.Read 8 Oct 2026 · boost.ai
Security controls
Listed controls include single-tenant customer environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing.Read 8 Oct 2026 · boost.ai
Support and delivery
The company offers expert guidance and describes its solutions as enterprise-ready and easy to implement; its site invites prospective customers to book a demo.Read 8 Oct 2026 · boost.ai
Testing and analytics
Built-in tools simulate user interactions, test voice calls, track KPIs, and analyze conversations.Read 8 Oct 2026 · boost.ai
Voice and messaging
Voice is built into the platform alongside digital channels, using shared agents, conversation logic, guardrails, and analytics.Read 8 Oct 2026 · boost.ai
Voice integrations
The voice platform integrates with CCaaS providers including Genesys and Vonage.Read 8 Oct 2026 · boost.ai

Strong points and limits

Strong points

  • No-code conversation builder
  • Voice and messaging support
  • Human handoff available
  • Multilingual support
  • Built-in testing and analytics

Limits

  • Pricing is available on request
  • No free plan listed
  • Enterprise-focused positioning

Who it suits

boost.ai is presented for enterprises in financial services, insurance, telecommunications, and the public sector. It suits teams needing no-code conversational automation across voice and digital channels.

Verdict

boost.ai offers broad channel support, agent actions, handoff, and testing in one conversational platform. Buyers should request pricing and assess the listed enterprise security and integration scope.

Where Specifiction places it

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