Haptik vs Kore.ai
Haptik
haptik.ai
Kore.ai
kore.aiSide by side
| Figure | Haptik | Kore.ai |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Enterprise AI Chatbots Software | 7.9 (#7) | 8.3 (#4) |
| Spec score · AI Agents for Customer Support Software | 7.9 (#8) | 8.3 (#5) |
| Spec score · Chatbot Builders | 8.1 (#105) | 8.7 (#34) |
| Spec score · Voicebot Software | 7.8 (#12) | 8.3 (#4) |
| Spec score · Conversational AI Platforms | 7.9 (#21) | 8.3 (#13) |
| Spec score · Conversational Chatbots Software | 7.8 (#16) | 8.2 (#12) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Headquarters | Mumbai, Maharashtra, India | Orlando, Florida, United States |
| Human handoff | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. | Yes |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | The platform supports more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. |
| Knowledge-base answers | Yes | Yes |
| Product | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. | Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows. |
| Support | Haptik says customers receive a dedicated Customer Success Manager from day one. | Kore.ai directs existing customers to log in to its support team and provides toll-free numbers for the US, UK, and India. |
| Visual flow builder | Yes | Yes |
Plans
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.