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Parloa

parloa.com

WebAPI
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Spec score 6.9 #15 of 25 in Enterprise AI Chatbots Software

Spec sheet

What it does
The platform is used to design, test, deploy, scale, monitor, and improve AI agents for customer interactions.Read 10 Oct 2026 · parloa.com
Product
Parloa describes its product as an AI Agent Management Platform for enterprise customer experience.Read 10 Oct 2026 · parloa.com
Integrations
Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini.Read 10 Oct 2026 · parloa.com
Security
Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards.Read 10 Oct 2026 · parloa.com
Access controls
Parloa says role-based access control, multi-factor authentication, and single sign-on are built in.Read 10 Oct 2026 · parloa.com
Agent building
The platform includes Parloa Studio, pre-built and custom skills, integrations, subtask agents, and MCP skills.Read 10 Oct 2026 · parloa.com
Channels
Parloa supports customer interactions through chat, voice, messaging, click-to-call, and multimodal channels.Read 10 Oct 2026 · parloa.com
Data protection
The platform describes real-time redaction of names, account numbers, and personal details, with PCI-relevant data routed through a separate non-LLM process.Read 10 Oct 2026 · parloa.com
Human handoff
Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud.Read 10 Oct 2026 · parloa.com
Integration requirements
Parloa says its single-click connectors, pre-built integrations, APIs, and MCP let agents act without middleware.Read 10 Oct 2026 · parloa.com
Notable pricing detail
Parloa says it does not force standard plans and builds pricing models around each specific deployment.Read 10 Oct 2026 · parloa.com
Support and sales
The site directs prospective customers to book a demo or contact the team, and says support can be reached through its contact page.Read 10 Oct 2026 · parloa.com
Target customers
Parloa presents the platform for customer-centric enterprises and highlights regulated industries including healthcare, insurance, retail, travel and hospitality, and utilities.Read 10 Oct 2026 · parloa.com
Testing and monitoring
Parloa lists simulations, evaluations, versioning, real-time performance monitoring, and analytics for testing and improving agents.Read 10 Oct 2026 · parloa.com

Plans and prices

Custom consumption-based pricing Priced on request Rates are per minute for voice and per interaction for chat; rates and commitments are tailored to the deployment. Custom volume package · rates reflect use-case complexity · outcome-based pricing supported when appropriate Read 10 Oct 2026 · parloa.com

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Where Specifiction places it

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