IBM watsonx Assistant vs Parloa
IBM watsonx Assistant
cloud.ibm.com
Parloa
parloa.comSide by side
| Figure | IBM watsonx Assistant | Parloa |
|---|---|---|
| Price from | $140/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Enterprise AI Chatbots Software | 8.9 (#2) | 6.9 (#15) |
| Spec score · Conversational AI Platforms | 8.9 (#4) | 7.0 (#35) |
| Human handoff | Yes | Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud. |
| Integrations | Available integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. | Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini. |
| Security | The service supports TLS 1.2 and TLS 1.3, with TLS 1.3 as the default. | Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards. |
Plans
IBM watsonx Assistant
- LiteFree
- TrialFree
- Plus$140 a month
- Enterprise with data isolationPriced on request
In their own words
IBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for live conversations across devices, applications, and channels. It uses natural-language understanding and machine-learning models customized from customer data to answer in real time. Actions organize customer tasks into steps within a conversation, while a Watson Discovery integration can search corporate data collections for answers. Integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. Web chat can pass conversations to live-agent integrations including Genesys Web Messenger, NICE CXone, Salesforce, and Zendesk. The assistant is available as a managed IBM Cloud service or on premises with IBM Cloud Pak for Data. Lite is free, and the free Trial lasts 30 days. Plus costs $140 a month for the first 1,000 monthly users; additional users cost $14 per 100 active users per month, and phone voice adds $9 per 100 users per month. The v2 API requires Plus or higher. IBM is upgrading eligible instances to watsonx Orchestrate; existing resources remain operational.