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Zowie

getzowie.com

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Spec score 7.1 #14 of 26 in Customer Service Automation Software

What it is

Zowie is a platform for building, deploying and monitoring customer-facing AI agents, with capabilities for support, claims, conversational banking and commerce. Agent Studio combines deterministic Flows, goal-driven Playbooks and Knowledge retrieval. The Orchestrator classifies customer intent, assigns an agent, adapts replies to the channel and logs decisions. Agents can operate across website widgets, mobile apps, email, phone, Facebook Messenger, Instagram Direct, WhatsApp and Viber, with human handoff, voice, multilingual support and workflow actions. Agent Connect connects in-house agents, third-party vendors and human teams through REST API, A2A or SDKs. Supervisor scores conversations, while Traces records decision reasoning and routing activity. Deployment options include managed cloud, private cloud and on-premises; air-gapped deployment is available for on-premises. The platform lists integrations including Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce and Freshdesk. Zowie describes the platform as built for enterprises across industries including banking, fintech, telecommunications, insurance, retail and commerce, logistics and healthcare. Pricing is on request, with fees set in an Order Form.

Spec sheet

Product
Zowie describes itself as an AI agent platform for building, deploying, and monitoring customer-facing agents.Read 7 Oct 2026 · getzowie.com
Intended users
Zowie describes its platform as built for enterprises and lists banking, fintech, telecommunications, insurance, retail and commerce, logistics, and healthcare among its industries.Read 7 Oct 2026 · getzowie.com
Deployment
Agent Studio offers managed cloud, private cloud, and on-premises deployments, with air-gapped deployment available for on-premises.Read 7 Oct 2026 · getzowie.com
Integrations
Zowie lists Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce, Freshdesk, and other commerce and service systems among its integrations.Read 7 Oct 2026 · getzowie.com
Security
The Trust Center lists SOC 2, GDPR, CCPA, HIPAA, the Digital Operational Resilience Act, and AWS Foundational Technical Review.Read 7 Oct 2026 · trust.getzowie.com
Compliance
Zowie lists SOC 2, GDPR, DORA, and the EU AI Act in its platform compliance section.Read 7 Oct 2026 · getzowie.com
Support
The subscription terms provide email technical support on weekdays from 9 a.m. to 5 p.m. Eastern Time, excluding U.S. federal holidays.Read 7 Oct 2026 · getzowie.com
Headquarters
8 The Green, Dover, DE 19901, USARead 28 Sep 2026 · getzowie.com
Company
Zowie’s privacy policy identifies the company as Zowie, Inc. and gives its address as 8 The Green, Dover, Delaware 19901, USA.Read 7 Oct 2026 · getzowie.com
Agent building
Agent Studio combines deterministic Flows, goal-driven Playbooks, and Knowledge retrieval in one environment.Read 7 Oct 2026 · getzowie.com
Agent connections
Agent Connect supports connecting in-house agents, third-party vendors, and human teams through REST API, A2A, or SDKs.Read 7 Oct 2026 · getzowie.com
Capabilities
The platform lets teams build, deploy, and monitor customer-facing AI agents for support, claims, conversational banking, and commerce.Read 7 Oct 2026 · getzowie.com
Channels
Zowie lists chat, email, SMS, voice, Hello, WhatsApp, and Messenger as supported agent channels.Read 7 Oct 2026 · getzowie.com
Decision engine
Its separate Decision Engine executes business rules while the language model handles customer language.Read 7 Oct 2026 · getzowie.com
Human handoff
YesRead 23 Sep 2026 · getzowie.com
Integration methods
Agent Connect supports connections through REST API, the A2A protocol, and SDKs.Read 7 Oct 2026 · getzowie.com
Knowledge sources
Knowledge can ingest help center content from Zendesk, Salesforce, Kustomer, Freshdesk, and Intercom, as well as website content and API data.Read 7 Oct 2026 · getzowie.com
Mobile platforms
The Chat page lists mobile SDKs for native iOS and Android apps, as well as Flutter and React Native.Read 7 Oct 2026 · getzowie.com
Monitoring
Supervisor scores conversations and Traces logs the reasoning behind decisions.Read 7 Oct 2026 · getzowie.com
Monitoring and audit
Zowie says Supervisor scores conversations and Traces logs decision reasoning and routing activity.Read 7 Oct 2026 · getzowie.com
Orchestration
Orchestrator classifies customer intent, assigns an agent, adapts the response to the channel, and logs decisions.Read 7 Oct 2026 · getzowie.com
Pricing
The public site directs prospective buyers to book a demo; fees are set in an Order Form.Read 7 Oct 2026 · getzowie.com

Strong points and limits

Strong points

  • Agents can hand conversations off to people.
  • Supports voice and multilingual conversations.
  • Offers managed cloud, private cloud and on-premises deployments.
  • Knowledge can draw on help centers, websites and API data.
  • Traces logs decision reasoning and routing activity.

Limits

  • Pricing is provided on request.
  • Weekday email support excludes U.S. federal holidays.
  • Air-gapped deployment is listed for on-premises only.

Who it suits

Zowie is aimed at enterprises that want to build and monitor customer-facing agents across service and commerce channels. Its deployment choices and listed industries may suit organizations with varied hosting requirements.

Verdict

Zowie combines agent creation, orchestration and monitoring with multiple deployment options and customer channels. Prospective buyers will need to request pricing and confirm which deployment and support arrangements fit their needs.

Where Specifiction places it

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