Kore.ai vs Zowie
Kore.ai
kore.ai
Zowie
getzowie.comSide by side
| Figure | Kore.ai | Zowie |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · AI Customer Service Agents | 8.3 (#6) | 7.1 (#36) |
| Spec score · Customer Service Automation Software | 8.3 (#3) | 7.1 (#14) |
| Spec score · Chatbot Builders | 8.7 (#34) | 7.9 (#140) |
| Spec score · AI Agents for Customer Support Software | 8.3 (#5) | 7.1 (#18) |
| Channels | The platform supports more than 40 voice and digital channels. | Zowie lists chat, email, SMS, voice, Hello, WhatsApp, and Messenger as supported agent channels. |
| Company | Kore.ai says it was founded in 2014; its 2026 headquarters announcement says its official headquarters remains in Orlando. | Zowie’s privacy policy identifies the company as Zowie, Inc. and gives its address as 8 The Green, Dover, Delaware 19901, USA. |
| Deployment | Customers can deploy in public cloud, sovereign regions, private cloud, or on-premises, with regional data residency. | Agent Studio offers managed cloud, private cloud, and on-premises deployments, with air-gapped deployment available for on-premises. |
| Headquarters | Orlando, Florida, United States | 8 The Green, Dover, DE 19901, USA |
| Human handoff | Yes | Yes |
| Integrations | The platform supports more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. | Zowie lists Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce, Freshdesk, and other commerce and service systems among its integrations. |
| Intended users | Kore.ai describes its Agent Platform as built for Global 2000 enterprises and says it serves organizations in sectors including banking, healthcare, insurance, retail, and global service operations. | Zowie describes its platform as built for enterprises and lists banking, fintech, telecommunications, insurance, retail and commerce, logistics, and healthcare among its industries. |
| Product | Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows. | Zowie describes itself as an AI agent platform for building, deploying, and monitoring customer-facing agents. |
| Support | Kore.ai directs existing customers to log in to its support team and provides toll-free numbers for the US, UK, and India. | The subscription terms provide email technical support on weekdays from 9 a.m. to 5 p.m. Eastern Time, excluding U.S. federal holidays. |
Plans
In their own words
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.
Zowie
Zowie is a platform for building, deploying and monitoring customer-facing AI agents, with capabilities for support, claims, conversational banking and commerce. Agent Studio combines deterministic Flows, goal-driven Playbooks and Knowledge retrieval. The Orchestrator classifies customer intent, assigns an agent, adapts replies to the channel and logs decisions. Agents can operate across website widgets, mobile apps, email, phone, Facebook Messenger, Instagram Direct, WhatsApp and Viber, with human handoff, voice, multilingual support and workflow actions. Agent Connect connects in-house agents, third-party vendors and human teams through REST API, A2A or SDKs. Supervisor scores conversations, while Traces records decision reasoning and routing activity. Deployment options include managed cloud, private cloud and on-premises; air-gapped deployment is available for on-premises. The platform lists integrations including Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce and Freshdesk. Zowie describes the platform as built for enterprises across industries including banking, fintech, telecommunications, insurance, retail and commerce, logistics and healthcare. Pricing is on request, with fees set in an Order Form.