Tech riderRev. 23 Sept 2026
Freshworks Freddy AI Agent
- 1Runs onWeb
- 2Costspaid from $29/mo
- 3Supported channelsEmail, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels
- 4Workflow actionsYes
- 5Human handoffYes
- 6Voice supportNo
- 7Multilingual supportYes
- 8API accessYes
8 lines stated Written from the maker's own pages: freshworks.com, crmsupport.freshworks.com
Overview
Freshworks Freddy AI Agent is ranked #44 of 57 in AI customer service agents on Specifiction. It runs on Web. There is no free plan. Paid plans start at $29/mo.
Freshworks Freddy AI Agent plans and pricing
All plansFreshdesk Omni Growth $29/mo billed annually Includes Freddy AI Agent · First 500 AI Agent sessions included once per account · Additional AI Agent sessions cost $49 per 100 sessions freshworks.com · 23 Sept 2026
Freddy AI Agent session pack $49/mo Sessions are added for the current billing cycle 100 sessions per pack crmsupport.freshworks.com · 23 Sept 2026
Pro $79/mo billed annually 500 AI Agent sessions included · 5,000 collaborators included freshworks.com · 21 Sept 2026
Compared on AI customer service agents
- Free plan
- Nofreshworks.com
- Paid from
- $29/mofreshworks.com
- Supported channels
- Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channelsfreshworks.com
- Workflow actions
- Yesfreshworks.com
- Human handoff
- Yesfreshworks.com
- Voice support
- Nofreshworks.com
- Multilingual support
- Yesfreshworks.com
- API access
- Yesfreshworks.com
Company
- Founded
- 2010freshworks.com · 23 Sept 2026
- Headquarters
- San Mateo, California, United Statesfreshworks.com · 23 Sept 2026
Best Freshworks Freddy AI Agent alternatives
See all 20 All accessCh 01 Webex App Free planAndroidiOS Free to start7.7 All accessCh 02 Voiceflow Free trialAndroidAPI 7.4 All accessCh 03 Gorgias Free trialAndroidAPI 7.2 All accessCh 04 Intercom Free trialAndroidiOS from $19/mo7.1 All accessCh 05 Agentforce Vibes Free planWebiOS from $125/mo7.0 All accessCh 06 Enjo AI Support Agent Free planself-hostedWeb from $95/mo6.9
Where it ranks on Specifiction
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Sources
- freshworks.com/freshdesk/omni/· checked 23 Sept 2026
- freshworks.com/freshdesk/omni/pricing/· checked 23 Sept 2026
- crmsupport.freshworks.com/support/solutions/articles/50000011515-· checked 23 Sept 2026