FreeScout vs HelpCrunch
FreeScout
freescout.net
HelpCrunch
helpcrunch.comSide by side
| Figure | FreeScout | HelpCrunch |
|---|---|---|
| Price from | Free | $15/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Customer Service - Midmarket Software | 8.8 (#6) | 9.1 (#2) |
| Spec score · Help desk software | 8.7 (#22) | 8.8 (#20) |
| Free plan | Yes | No |
| Integrations | The maker lists Zapier and Make for connecting FreeScout to other services. | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. |
| Security | The maker lists an Extra Security module that can add reCAPTCHA to the login form or End-User Portal and restrict access by IP address. | HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements. |
| Shared inbox | Yes | A shared inbox brings customer messages from multiple channels into one workspace. |
Plans
In their own words
FreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.