Andrea Helpdesk vs Crisp
Andrea Helpdesk
andreahelpdesk.comCrisp
crisp.chatSide by side
| Figure | Andrea Helpdesk | Crisp |
|---|---|---|
| Price from | Free | $45/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Customer Support Software | 8.8 (#4) | 9.4 (#2) |
| API | The product includes a REST API, with documentation covering authentication, tickets, replies, attachments, portal routes, and update endpoints. | The REST API provides access and control over Crisp data such as conversations and contacts. |
| Free plan | Yes | Yes |
| Knowledge base | The knowledge base supports rich-text articles and shares a search bar with tickets. | Crisp provides a help center where companies can create, edit and manage help articles. |
| Product | Andrea Helpdesk is a self-hosted customer support platform built as a PHP application. | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. |
| Security | Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling. | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. |
| Shared inbox | Yes | All inbound conversations from all channels go into one collaborative inbox. |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Andrea Helpdesk
Andrea Helpdesk has no write-up on Specifiction yet; its figures are above.
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.