Andrea Helpdesk vs Chatwoot
Andrea Helpdesk
andreahelpdesk.com
Chatwoot
chatwoot.comSide by side
| Figure | Andrea Helpdesk | Chatwoot |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 9 |
| Spec score · Customer Support Software | 8.8 (#4) | 9.5 (#1) |
| Spec score · Help desk software | 8.2 (#41) | 9.3 (#1) |
| Free plan | Yes | Yes |
| Help center | Yes | The Help Center provides customizable knowledge-base self-service experiences. |
| Knowledge base | The knowledge base supports rich-text articles and shares a search bar with tickets. | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. |
| Product | Andrea Helpdesk is a self-hosted customer support platform built as a PHP application. | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. |
| Security | Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | The pricing page says there is no paid support offering yet and directs users to GitHub issues for help. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Andrea Helpdesk
Andrea Helpdesk has no write-up on Specifiction yet; its figures are above.
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.