Andrea Helpdesk vs Front
Andrea Helpdesk
andreahelpdesk.com
Front
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| Figure | Andrea Helpdesk | Front |
|---|---|---|
| Price from | Free | $25/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Customer Support Software | 8.8 (#4) | 9.1 (#3) |
| Spec score · Help desk software | 8.2 (#41) | 9.2 (#4) |
| API access | Yes | Yes |
| Customer portal | Customers can sign in by email magic link, submit tickets, and view open tickets and history. | Yes |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
| Ticketing | Tickets can come in through email, the agent interface, or the customer portal, and support parent-child links, tags, CCs, internal notes, bulk actions, and SLA escalation. | The product includes a ticketing system for tracking, managing and resolving customer inquiries. |
Plans
In their own words
Andrea Helpdesk
Andrea Helpdesk has no write-up on Specifiction yet; its figures are above.