LibreDesk

Spec sheet

Product

LibreDesk is an open-source, self-hosted omnichannel customer support desk for handling live chat, email, WhatsApp, and more.Read 12 Oct 2026 · libredesk.io

Deployment

LibreDesk runs as a single binary or Docker deployment and requires PostgreSQL and Redis.Read 12 Oct 2026 · docs.libredesk.io

API

LibreDesk provides HTTP/JSON APIs and webhooks for custom integrations and workflows.Read 12 Oct 2026 · libredesk.io

Integrations

Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration.Read 12 Oct 2026 · docs.libredesk.io

Access controls

Teams can create custom roles with per-action permissions for teams and individual agents.Read 12 Oct 2026 · libredesk.io

Agent tools

Agent Copilot can draft replies, summarize conversations, and look up knowledge base answers from the inbox.Read 12 Oct 2026 · libredesk.io

AI

The AI assistant can answer live chat questions using a knowledge base and hand off conversations to a human when it cannot help.Read 12 Oct 2026 · libredesk.io

Automation

Automation rules can tag, assign, and route conversations based on defined conditions.Read 12 Oct 2026 · libredesk.io

Help center

The help center supports searchable collections and articles in multiple languages.Read 12 Oct 2026 · libredesk.io

Hosted option

The product is self-hosted; its site says Railway offers a one-click deployment option.Read 12 Oct 2026 · libredesk.io

Inbox

Its omnichannel inbox brings live chat, email, and WhatsApp conversations into one place.Read 12 Oct 2026 · libredesk.io

Price

The site says LibreDesk is free to self-host, includes every feature, and has no paid tiers.Read 12 Oct 2026 · libredesk.io

Reporting

The product supports CSAT surveys and tracks response times, resolution rates, and agent activity.Read 12 Oct 2026 · libredesk.io

SSO

Agents can sign in using external OpenID Connect providers such as Google or Keycloak; agent accounts must still be created in LibreDesk.Read 12 Oct 2026 · docs.libredesk.io

Supported binaries

The download page lists binaries for Linux, macOS, Windows, FreeBSD, NetBSD, and OpenBSD.Read 12 Oct 2026 · libredesk.io

Plans and prices

Every LibreDesk plan and price →

Where Specifiction places it

• Customer Support Software#17 of 297.9
• Help desk software#68 of 1017.6