Chatwoot From $19/mo · Free plan 9.3 Visit Kayako
kayako.com
Spec sheet
- Product
- Kayako describes itself as an AI help desk and customer support platform.Read 11 Oct 2026 · kayako.com
- Intended users
- Kayako says it serves businesses from startups and Fortune 100 companies to charities and governments.Read 11 Oct 2026 · kayako.com
- Deployment
- Kayako says its team provides expert-led implementation and that most teams are live in days.Read 11 Oct 2026 · kayako.com
- Integrations
- Kayako lists Salesforce, Slack, Microsoft Teams, WhatsApp, Shopify, Stripe, Chargebee, Jira, GitHub, LaunchDarkly, and Zapier integrations.Read 11 Oct 2026 · kayako.com
- Security
- Kayako’s security page describes single sign-in, two-factor authentication, role-based access restrictions, IP restrictions, HTTPS/TLS encryption, backups, and DDoS mitigation.Read 11 Oct 2026 · kayako.com
- Compliance
- Kayako says its core infrastructure is hosted at data facilities compliant with SOC 1, SOC 2, SOC 3, PCI DSS, ISO 27001, ISO 27017, ISO 27018, and Cloud Security Alliance standards.Read 11 Oct 2026 · kayako.com
- Founded
- 2001Read 28 Sep 2026 · kayako.com
- AI agent
- Kay reads tickets, drafts replies, takes actions, and can resolve cases automatically.Read 11 Oct 2026 · kayako.com
- API access
- YesRead 20 Sep 2026 · kayako.com
- Channels
- Kayako One brings email, live chat, social, and voice into one shared queue.Read 11 Oct 2026 · kayako.com
- Company history
- Kayako says it started in 2001.Read 11 Oct 2026 · kayako.com
- Custom integrations
- The integrations page says Kayako provides REST API access and real-time webhooks for custom integrations.Read 11 Oct 2026 · kayako.com
- Existing help desks
- Kay says it can work with Zendesk, Freshdesk, Intercom, Salesforce, or Kayako’s help desk without requiring migration.Read 11 Oct 2026 · kayako.com
- Help center
- YesRead 20 Sep 2026 · kayako.com
- Help desk features
- Kayako One includes a unified inbox, ticketing system, knowledge base, live chat widget, automation rules, and reporting and analytics.Read 11 Oct 2026 · kayako.com
- Mobile
- Kayako has a mobile product page, and its site lists mobile among its product offerings.Read 11 Oct 2026 · kayako.com
- Resolution pricing
- Kayako charges $1 only when Kay resolves an issue without human agent involvement; escalations and simple deflections do not count as resolutions.Read 11 Oct 2026 · kayako.com
- Shared inbox
- YesRead 20 Sep 2026 · kayako.com
- SLA management
- YesRead 20 Sep 2026 · kayako.com
- Ticket automation
- YesRead 20 Sep 2026 · kayako.com
Plans and prices
Kay AI Agent $1, paid once Per Resolved Ticket $1 per fully resolved issue · no charge for escalations or partial resolutions · no seat fees · no setup fees Read 11 Oct 2026 · kayako.com
Kayako One Priced on request Contact sales Full helpdesk platform · Kay AI agent at $1 per resolution · white-glove onboarding and setup Read 11 Oct 2026 · kayako.com
Where Specifiction places it
- Help desk software#26 of 1018.4
- Social Media Customer Service Software#19 of 418.2
- Customer Support Software#15 of 298.1
- Ticketing Software#15 of 298.1
- Digital Customer Service Platforms#14 of 258.1
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