Chatwoot vs Kayako
Chatwoot
chatwoot.comKayako
kayako.comSide by side
| Figure | Chatwoot | Kayako |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 2 |
| Spec score · Help desk software | 9.3 (#1) | 8.4 (#26) |
| Spec score · Social Media Customer Service Software | 9.5 (#1) | 8.2 (#19) |
| Spec score · Customer Support Software | 9.5 (#1) | 8.1 (#15) |
| Spec score · Digital Customer Service Platforms | 9.5 (#1) | 8.1 (#14) |
| Custom integrations | Its API channel provides REST API access, webhooks, and custom-platform integrations for creating and managing conversations. | The integrations page says Kayako provides REST API access and real-time webhooks for custom integrations. |
| Founded | 2016 | 2001 |
| Help Center | The Help Center provides customizable knowledge-base self-service experiences. | Yes |
| Listed integrations | 15 | Kayako lists Salesforce, Slack, Microsoft Teams, WhatsApp, Shopify, Stripe, Chargebee, Jira, GitHub, LaunchDarkly, and Zapier integrations. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Kayako describes itself as an AI help desk and customer support platform. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Kayako’s security page describes single sign-in, two-factor authentication, role-based access restrictions, IP restrictions, HTTPS/TLS encryption, backups, and DDoS mitigation. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.