Go Help Desk

Spec sheet

Purpose

Go Help Desk is an open-source ticket management system for support teams to submit, track, triage, respond to, and resolve requests on their own infrastructure.Read 12 Oct 2026 · github.com

Product

Go Help Desk is an open-source ticket management system for staff to submit and track support requests and for teams to triage, respond to, and resolve them.Read 12 Oct 2026 · github.com

Deployment

It runs with PostgreSQL and a Go binary and provides a Docker Compose quick start.Read 12 Oct 2026 · github.com

Integrations

The product supports SAML identity providers including Okta, Azure AD, and Google Workspace, plus SMTP email notifications and outbound webhooks.Read 12 Oct 2026 · gohelpdesk.org

License

The project is licensed under GNU Affero General Public License v3.0, which requires modifications, including hosted versions, to use the same license.Read 12 Oct 2026 · github.com

Access and authentication

It offers Admin, Staff, and User roles, group-based ticket scoping, local accounts with TOTP MFA, and SAML 2.0 SSO.Read 12 Oct 2026 · gohelpdesk.org

API access

YesRead 20 Sep 2026 · gohelpdesk.org

API and AI

It provides a REST API with API key authentication and an MCP server for AI assistants to create and manage tickets as native tools.Read 12 Oct 2026 · gohelpdesk.org

Attachments

The repository describes support for PDF, DOCX, XLSX, TXT, LOG, JPEG, PNG, and BMP attachments, with a 25 MB maximum and optional ClamAV scanning.Read 12 Oct 2026 · github.com

Deployment components

The maker lists Go, React with Vite, PostgreSQL, and Docker as the product’s backend, frontend, database, and deployment technologies.Read 12 Oct 2026 · gohelpdesk.org

Email privacy

Upgrade notes state that notification emails no longer include ticket content and instead link to the ticket by its tracking number.Read 12 Oct 2026 · github.com

Extensibility

A sandboxed WASM plugin system can hook into ticket events, add UI panels, and connect external systems.Read 12 Oct 2026 · gohelpdesk.org

Help center

NoRead 20 Sep 2026 · gohelpdesk.org

Hosting

The product runs on the operator’s infrastructure, with PostgreSQL and a single Go binary, and can be deployed using Docker Compose.Read 12 Oct 2026 · gohelpdesk.org

Identity security

It supports local accounts with TOTP MFA and SAML 2.0 SSO for Okta, Azure AD, Google Workspace, and standard identity providers.Read 12 Oct 2026 · gohelpdesk.org

Licensing and fees

The maker describes the product as open source and says it has no SaaS fees; the site links to the AGPL v3 license.Read 12 Oct 2026 · gohelpdesk.org

Notable limits

The maker’s roadmap lists reporting, a knowledge base, custom admin-defined roles, multi-tenancy, a plugin registry, and ITSM ticket types as future milestones.Read 12 Oct 2026 · gohelpdesk.org

Notifications and integrations

The product sends ticket-event notifications through SMTP, supports outbound webhooks, and offers a REST API and an MCP server.Read 12 Oct 2026 · gohelpdesk.org

Roadmap limits

The site lists reporting, a knowledge base, and custom admin-defined roles as planned v3 items, and multi-tenancy as a planned v4 item.Read 12 Oct 2026 · gohelpdesk.org

Search

PostgreSQL full-text search ranks matches across ticket subjects and descriptions and supports word-prefix matching while typing.Read 12 Oct 2026 · gohelpdesk.org

Search and replies

It includes reusable canned responses and relevance-ranked PostgreSQL full-text search across ticket subjects and descriptions.Read 12 Oct 2026 · gohelpdesk.org

Security update

The site recommends v1.2.0, which it says fixes eight authentication and authorization defects present through v1.1.1; it warns that older admin-UI-created API keys and OAuth clients must be reissued after upgrading.Read 12 Oct 2026 · gohelpdesk.org

SLA management

YesRead 20 Sep 2026 · gohelpdesk.org

SLAs

Optional SLA targets can be configured by priority and category to track response and resolution times.Read 12 Oct 2026 · gohelpdesk.org

Team access

It provides Admin, Staff, and User roles, with staff groups scoped to CTI categories.Read 12 Oct 2026 · gohelpdesk.org

Ticket automation

YesRead 20 Sep 2026 · gohelpdesk.org

Ticket classification

Tickets can be classified through a three-level Category → Type → Item hierarchy.Read 12 Oct 2026 · gohelpdesk.org

Ticket workflow

The product supports configurable statuses, a reopen window for resolved tickets, automatic closure, and links between related, parent/child, caused-by, or duplicate tickets.Read 12 Oct 2026 · gohelpdesk.org

Workflow

Ticket workflows support configurable statuses, a reopen window for resolved tickets, and automatic closure.Read 12 Oct 2026 · gohelpdesk.org

Where Specifiction places it

• Customer Support Software#19 of 297.6
• Help desk software#82 of 1017.2