Chatwoot vs Go Help Desk
Chatwoot
chatwoot.com
Go Help Desk
gohelpdesk.orgSide by side
| Figure | Chatwoot | Go Help Desk |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 0 |
| Spec score · Help desk software | 9.3 (#1) | 7.2 (#82) |
| Spec score · Customer Support Software | 9.5 (#1) | 7.6 (#19) |
| Help Center | The Help Center provides customizable knowledge-base self-service experiences. | No |
| Listed integrations | 15 | The product supports SAML identity providers including Okta, Azure AD, and Google Workspace, plus SMTP email notifications and outbound webhooks. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Go Help Desk is an open-source ticket management system for staff to submit and track support requests and for teams to triage, respond to, and resolve them. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Go Help Desk
Go Help Desk has no write-up on Specifiction yet; its figures are above.