Twilio Flex pricing
4 plans read from twilio.com
User + usage$35 a month per monthly active userTwilio Primitives are charged by individual usage · existing Twilio accounts only Read 5 Oct 2026 · twilio.com
Named user pricing$150 a month per named userContract pricing · billed for the maximum number of named users on the account in a month Read 5 Oct 2026 · twilio.com
Active user hour pricing$1 a month per active user hourUsage based Read 5 Oct 2026 · twilio.com
Free trialFree 5,000 free active user hours · only for new Twilio Flex accounts Read 5 Oct 2026 · twilio.com
In short
- Twilio Flex has a free plan (Free trial).
- A free trial is offered.
- Paid plans published: 3, from $1 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Genesys Cloud CX | $75/mo | No | Yes |
| Amazon Connect | — | No | Yes |
| Agentforce Contact Center | $50/mo | No | Yes |
| Dialpad Support | $8,095/mo | No | Yes |
| Freshcaller | $15/mo | Yes | Yes |
| Comm100 Contact Center | $27/mo | No | Yes |
| MyOperator | ₹500/mo | No | Yes |
| GoTo Contact Center | $29.95/mo | No | No |