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SPECIFICTION
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VCC Live

vcc.live

From $50/mo WebWindowsAndroidAPI
Visit vcc.live
Spec score 7.3 #3 of 10 in Contact Center Payments Software

Spec sheet

Product
VCC Live describes itself as an AI-powered cloud contact center platform for managing customer communications.Read 5 Oct 2026 · vcc.live
Intended users
The maker presents VCC Live for contact centers and highlights sales, customer service, debt collection and BPO use cases.Read 5 Oct 2026 · vcc.live
Free plan
NoRead 23 Sep 2026 · vcc.live
Integrations
The maker lists Salesforce, HubSpot, Looker, DocuSign, Dialogflow, Zapier, Messenger and WhatsApp integrations.Read 5 Oct 2026 · vcc.live
Support
The Enterprise package includes 24/7 support, and the maker lists phone and email support among its service features.Read 5 Oct 2026 · vcc.live
Headquarters
Budapest, HungaryRead 28 Sep 2026 · vcc.live
Access controls
Security options include two-factor authentication, OAuth 2.0 single sign-on and IP address filtering.Read 5 Oct 2026 · vcc.live
AI data handling
The maker says transcription engines process customer data without using it for model training and recordings and transcripts are deleted after the customer-set retention period.Read 5 Oct 2026 · vcc.live
APIs
VCC Live provides a REST-compatible Database API and describes webhooks, JavaScript SDK and IVR API integration options.Read 5 Oct 2026 · vcc.live
Capabilities
The platform supports inbound and outbound phone calls, IVR, automatic dialers, call routing, queues and call recording.Read 5 Oct 2026 · vcc.live
Channels
Its multichannel offering includes voice, text, email, chat and social messaging channels.Read 5 Oct 2026 · vcc.live
Encryption
The maker says server data is encrypted with AES-256 and client exchanges use HTTPS/WSS with TLS 1.2 or higher.Read 5 Oct 2026 · vcc.live
Minimum licenses
The pricing page says VCC Live is available from at least 10 user licenses and also describes 20 licenses as its minimum package, so the page gives conflicting minimums.Read 5 Oct 2026 · vcc.live
Outbound dialer
YesRead 23 Sep 2026 · vcc.live
Security certifications
The company says it maintains ISO 27001:2022 and ISO 22301:2019 certifications and is PCI DSS certified and SOC 2 Type II certified.Read 5 Oct 2026 · vcc.live

Plans and prices

Essentials $50 a month PER SEAT / MONTH Voice; outbound and inbound calls; project management; automatic dialers; call distribution and queues; call recording Read 5 Oct 2026 · vcc.live
Advanced $67 a month PER SEAT / MONTH Essentials plus IVR, quality and team management, Database API, real-time metrics and wallboards; some features on demand Read 5 Oct 2026 · vcc.live
Multichannel $90 a month PER SEAT / MONTH All channels; chat apps and social media integration; live chat, email automation, ticketing and SMS automation Read 5 Oct 2026 · vcc.live
Enterprise $90 a month PER SEAT / MONTH All channels; extra security; VCC Pay; PCI DSS certification; 24/7 support; SSO; tailored package Read 5 Oct 2026 · vcc.live

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