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CloudTalk AI Voice Agent

cloudtalk.io

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Spec score 9.2 #1 of 30 in Call Management system

What it is

CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.

Spec sheet

What it does
CloudTalk combines a cloud business phone system with autonomous AI voice agents for inbound and outbound calls.Read 14 Oct 2026 · cloudtalk.io
Free plan
NoRead 21 Sep 2026 · cloudtalk.io
API
A public REST API v1.7 covers calls, contacts, agents, numbers, SMS, campaigns, conversation intelligence and VoiceAgent calls.Read 14 Oct 2026 · developers.cloudtalk.io
Integrations
CloudTalk lists more than 95 standard CRM, helpdesk and ATS integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Zoho, Intercom and Zapier.Read 14 Oct 2026 · cloudtalk.io
Support
CloudTalk pricing states that 24/7 chat and email support is included in all plans.Read 30 Sep 2026 · cloudtalk.io
Founded
2016Read 28 Sep 2026 · cloudtalk.io
API authentication
API requests use an Access Key ID and Secret with HTTP Basic Authentication against api.cloudtalk.io; API access starts on the Essential plan.Read 14 Oct 2026 · help.cloudtalk.io
Appointment booking
The agent can check a live calendar and book or reschedule appointments during a call.Read 14 Oct 2026 · cloudtalk.io
Availability
The AI Voice Agent page claims 99.999% uptime, while the status page currently reports all systems operational.Read 14 Oct 2026 · status.cloudtalk.io
Calling coverage
The AI Voice Agent pricing page lists 24/7 inbound and outbound calling with human handoff from AI to an agent.Read 30 Sep 2026 · cloudtalk.io
Company identity
Crunchbase lists the legal name as CloudTalk.io, Inc., founded by Martin Malych and Viktor Vanek in 2016.Read 14 Oct 2026 · crunchbase.com
Custom connectivity
CloudTalk provides a public REST API, webhooks, workflow automation, Zapier, and Make for connecting custom or in-house CRMs; API access is available on Essential and above.Read 30 Sep 2026 · help.cloudtalk.io
Desktop and web access
CloudTalk Phone is available through a browser and desktop apps for Mac, Windows, and Linux; Windows support is for Windows 10 and 11.Read 30 Sep 2026 · help.cloudtalk.io
Developer documentation
The developer site provides a quickstart, full endpoint reference with playground, pagination and error guidance, rate-limit concepts and examples of automating calls and contacts.Read 14 Oct 2026 · developers.cloudtalk.io
Encryption
CloudTalk says its security measures include end-to-end call encryption, secure call recording, 256-bit encryption, and TLS/SSL API and application endpoints.Read 30 Sep 2026 · cloudtalk.io
Extensibility
Custom integrations can use REST, webhooks, workflow automation, Zapier, Make and HTTP request steps inside call flows.Read 14 Oct 2026 · help.cloudtalk.io
Funding
CloudTalk’s company story reports $36 million in venture funding; Crunchbase lists a private Series B and seven investors including Lead Ventures and henQ.Read 14 Oct 2026 · cloudtalk.io
Global numbers
The service offers local numbers in more than 160 countries.Read 14 Oct 2026 · cloudtalk.io
Headquarters and size
LinkedIn lists Toronto, Ontario as headquarters and 201–500 employees; the company story identifies Bratislava as its founding location and says it has more than 200 employees.Read 14 Oct 2026 · linkedin.com
Human handoff
Calls that need people can be transferred instantly with conversation context preserved.Read 14 Oct 2026 · cloudtalk.io
Inbound handling
The AI receptionist answers calls, handles routine questions, routes callers, takes messages and blocks spam around the clock.Read 14 Oct 2026 · cloudtalk.io
Knowledge base
Businesses can upload websites, FAQs and pricing documents for the agent to use when answering callers.Read 14 Oct 2026 · cloudtalk.io
Languages
CloudTalk advertises support for more than 70 languages and accents.Read 14 Oct 2026 · cloudtalk.io
Limit: mobile app gaps
GetApp reviewers say the mobile app lacks some desktop functions, while Google Play reviews mention missing notifications, call-audio bugs and expensive add-ons.Read 14 Oct 2026 · play.google.com
Limit: pricing complexity
GetApp reviewers report unclear pricing, hidden fees and rapidly rising costs when premium features, SMS or scaling are added.Read 14 Oct 2026 · getapp.com
Limit: reporting customization
Gartner reviewers praise setup and integrations but cite limited reporting depth, call-quality issues and insufficient customization.Read 14 Oct 2026 · gartner.com
Limit: support inconsistency
Independent reviews include complaints about slow or unavailable support and coordination problems during billing, onboarding or technical issues.Read 14 Oct 2026 · getapp.com
MCP
CloudTalk MCP lets Claude Code, Cursor and compatible clients search calls, read transcripts, manage contacts, run VoiceAgents and control campaigns using natural language.Read 14 Oct 2026 · cloudtalk.io
Mobile access
CloudTalk Go provides iOS and Android apps for calls, messages, contacts, and call history.Read 30 Sep 2026 · help.cloudtalk.io
Notable news
CloudTalk announced completion of its SOC 2 Type II audit on August 20, 2025.Read 14 Oct 2026 · trust.cloudtalk.io
Outbound handling
Outbound agents qualify new leads, follow up rapidly, confirm appointments and send payment reminders.Read 14 Oct 2026 · cloudtalk.io
Praise: integrations and calling
Reviewers commonly praise CRM integrations, international numbers, call quality, call history and outbound calling workflows.Read 14 Oct 2026 · getapp.com
Praise: usability and setup
G2, TrustRadius and GetApp reviewers repeatedly describe the interface as intuitive and setup as fast or easy.Read 14 Oct 2026 · trustradius.com
Rating on G2
4.4 out of 5 from 1,939 reviewsRead 14 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.6 out of 5 from 75 reviewsRead 14 Oct 2026 · gartner.com
Rating on GetApp
4.4 out of 5 from 271 reviewsRead 14 Oct 2026 · getapp.com
Rating on Google Play
3.7 out of 5 from 204 reviews for CloudTalk GoRead 14 Oct 2026 · play.google.com
Rating on Trustpilot
4.2 out of 5 from 867 reviewsRead 14 Oct 2026 · trustpilot.com
Rating on TrustRadius
7.5 out of 10 from 69 reviews and ratingsRead 14 Oct 2026 · trustradius.com
Receptionist capabilities
AI Receptionist answers FAQs, routes calls conversationally, collects contact data, takes messages, blocks spam and robocalls, and provides 24/7 inbound coverage.Read 30 Sep 2026 · cloudtalk.io
Scale
CloudTalk says it was founded in Bratislava in 2016 and is used by more than 5,500 businesses across over 100 countries.Read 30 Sep 2026 · cloudtalk.io
Security and compliance
CloudTalk states that it is SOC 2 Type 2 and ISO/IEC 27001 compliant and supports GDPR, CCPA, HIPAA, PCI-DSS, and the EU-US Data Privacy Framework.Read 30 Sep 2026 · cloudtalk.io
Security certifications
The Trust Center lists ISO 27001:2022, SOC 2 Type II, HIPAA, GDPR, CCPA, PCI, CSA and EU-US/UK-US data-privacy badges.Read 14 Oct 2026 · trust.cloudtalk.io
Security controls
CloudTalk says it performs annual penetration testing, maintains disaster recovery, supports DPA agreements, deletes customer data on request and publishes subprocessors.Read 14 Oct 2026 · trust.cloudtalk.io
Specialist capabilities
AI Specialist adds identity authentication, real-time workflows, multi-step issue resolution, payment and invoice handling, calendar synchronization, automated rescheduling, and live and post-call analytics.Read 30 Sep 2026 · cloudtalk.io
Support documentation
The help center contains dedicated collections for VoiceAgents, integrations, billing, troubleshooting, Conversation Intelligence and phone apps.Read 14 Oct 2026 · help.cloudtalk.io

Plans and prices

AI Specialist $349 a month 1,000 min included · multi-step workflows · outbound calls Read 30 Sep 2026 · cloudtalk.io
Custom €0.15 a month per minute · above 10,000 minutes · custom volume packages Read 30 Sep 2026 · cloudtalk.io
Starter $25 a month per user/month billed annually; $34 per user/month billed monthly minimum 1 license · base phone system · AI Voice Agents available as add-on Read 14 Oct 2026 · cloudtalk.io
AI Receptionist (US pricing stated on page) $99 a month 200 minutes · inbound calls Read 30 Sep 2026 · cloudtalk.io
AI Voice Agents add-on $99 a month starting from 200 minutes/month AI receptionist and specialist · 70+ languages and accents · customizable skills · personalized data · system integrations Read 14 Oct 2026 · cloudtalk.io
AI Specialist $349 a month 1,000 included minutes/month multi-step workflow resolution · identity authentication · payment and invoice handling · calendar sync · live and post-call analytics Read 14 Oct 2026 · cloudtalk.io
AI Specialist (US pricing stated on page) $349 a month 1,000 minutes · outbound calls · end-to-end workflows Read 30 Sep 2026 · cloudtalk.io
AI Receptionist Price not published 50 AI minutes free for the first month inbound receptionist · 70+ languages and accents · FAQ answers · routing · message taking · spam blocking Read 14 Oct 2026 · cloudtalk.io

Every CloudTalk AI Voice Agent plan and price →

Strong points and limits

Strong points

  • Inbound and outbound calling
  • Human handoff from AI
  • AI Receptionist supports over 70 languages and accents
  • Integrations include Salesforce and HubSpot
  • 24/7 chat and email support in all plans

Limits

  • AI Receptionist includes 200 minutes at $99 a month
  • AI Specialist costs $349 a month
  • API access starts on Essential and above

Who it suits

It suits small and mid-sized sales and support teams handling customer calls across languages. Teams needing call workflows, CRM connections, or a human handoff can consider the listed AI agent tiers.

CloudTalk AI Voice Agent in depth

Read the full write-up

Overview

CloudTalk AI Voice Agent combines automated call handling with a business phone system for small and mid-sized sales and support teams. It suits teams that need routine inbound calls handled or want an AI agent to work through more involved service tasks. The receptionist and specialist plans cover different jobs, but their minute allowances make expected call volume a key part of the choice.

Key features

Inbound reception and handoff

AI Receptionist answers frequently asked questions, routes callers conversationally, collects contact details, takes messages, and blocks spam and robocalls around the clock. Its stated understanding of more than 70 languages and accents is useful for teams serving multilingual callers. Human handoff is available, so automation need not be the only route when a caller needs an agent. The role is focused on inbound reception rather than complex issue resolution.

Specialist workflows

AI Specialist is the more capable option for calls that require identity authentication, real-time workflows, or multi-step issue resolution. It can handle payment and invoice tasks, synchronize calendars, and reschedule appointments automatically; live and post-call analytics add oversight for teams managing those interactions. Outbound calling is included, making it a better fit than Receptionist for proactive call workflows. Its 1,000-minute allowance still requires teams to account for usage.

Integrations and security

CloudTalk names integrations with Salesforce, Zendesk, HubSpot, Pipedrive, Zoho CRM, Gong, Zapier, Freshdesk, Help Scout, and Intercom. Teams with custom or in-house CRMs can connect through its public REST API, webhooks, workflow automation, Zapier, or Make; API access starts with Essential and above. The company states that it is SOC 2 Type 2 and ISO/IEC 27001 compliant and supports GDPR, CCPA, HIPAA, PCI-DSS, and the EU-US Data Privacy Framework. Its stated protections include end-to-end call encryption, secure call recording, 256-bit encryption, and TLS/SSL for API and application endpoints.

Pricing

CloudTalk offers a 14-day trial and a free plan, but the AI Receptionist plan has different minute allowances and pricing across the stated options. The AI Receptionist plan is custom pricing, with 50 minutes included and inbound calls. A US-priced AI Receptionist option is $99 a month with 200 minutes and inbound calls. The lower allowance is best treated as a limited-volume option; the 200-minute option provides more room, though neither is suited to heavy traffic without checking additional usage terms.

AI Specialist costs $349 a month and includes 1,000 minutes, multi-step workflows, and outbound calls. The US-priced AI Specialist option is also $349 a month, with 1,000 minutes, outbound calls, and end-to-end workflows. This is the choice for teams needing deeper call resolution and outbound work, but the defined allowance makes volume planning important. The Custom plan is priced at €0.15 a month per minute above 10,000 minutes, with custom volume packages; it is aimed at higher usage rather than small teams testing basic reception. CloudTalk also states that 24/7 chat and email support is included in all plans.

Platforms

CloudTalk Phone runs in a browser and has desktop apps for Mac, Windows 10 and 11, and Linux. CloudTalk Go provides iOS and Android apps for calls, messages, contacts, and call history. The service also lists API access as a platform option, supporting integration work alongside its phone apps.

Who it's for

CloudTalk is best suited to small and mid-sized sales or support teams that want inbound calls triaged, or need a more capable agent for authentication, payments, scheduling, and multi-step service work. It is a stronger fit for teams whose call volume falls within the plan allowances or can be handled through a custom volume package. Teams needing a high-volume phone operation on a predictable low-cost allowance should compare the included minutes carefully before committing.

Pros and cons

Distinct levels of automation: Receptionist covers FAQs and routing, while Specialist handles authentication, issue resolution, payments, and scheduling.

Human handoff: AI can pass inbound calls to an agent when automation is not enough.

Broad language support: Receptionist understands more than 70 languages and accents, while the service supports more than 60 languages.

Defined minute allowances: The 50-, 200-, and 1,000-minute options make it possible to match plans to usage, but can constrain teams with heavier call traffic.

Custom integrations: REST API, webhooks, Zapier, Make, and named CRM connections give teams several routes to connect existing systems; API access requires Essential or above.

Alternatives

Choose CallHub if you want a paid service with a free plan and free trial across web, desktop, mobile, and API platforms; its Essential option is priced at $0.05 a month with free starter credits and up to 10,000 contacts and 10 agents. Voicent is worth considering for a freemium option with a stated 100 minutes/texts on its free plan, or a Starter plan at $179 a month with 6,500 minutes/texts per month. Dialer360 may suit buyers seeking a lower-priced PBX plan: PBX360 is $10 a month and includes HD voice, conference calls, call queuing, voicemail to email, auto attendant, and IVR. BatchDialer is an alternative for per-agent dialing, with a Starter plan at $95 a month and three lines, 10 phone numbers, and 90-day call recordings. Genesys Workforce Engagement Management is another paid option, with a Workforce Engagement Management add-on for Genesys Cloud 2 priced at £28 a year per named user when billed annually. PowerDialer.ai offers a Single Line plan at $45 a month with up to 250 minutes, basic CRM integration, email support, call recording, and transcriptions. ICTBroadcast has self-hosted and Linux options, including a $299 a month lifetime Enterprise 5 license for five lines/channels. Newfies-Dialer is a paid alternative with a free plan and a 25 Ports plan at $299 a month, including 25 ports and five agents.

For category-level comparisons, browse Predictive Dialer Software, Voicemail Drop Software, Call Center Software, and Business Phone Systems.

Verdict

Choose CloudTalk AI Voice Agent if your sales or support team wants a clear step up from inbound call routing to automated multi-step work, with human handoff and integrations into established CRMs. Its main advantage is the division between a focused receptionist and a more capable specialist; its main drawback is that included minutes are finite, so teams with substantial call volumes should examine custom pricing and usage terms before relying on it.

Verdict

The product pairs call handling with distinct receptionist and specialist capabilities, across desktop, web, and mobile. Check included minutes and plan scope against the workflows needed.

Where Specifiction places it

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