CloudTalk AI Voice Agent vs Nextiva
CloudTalk AI Voice Agent
cloudtalk.ioNextiva
nextiva.comSide by side
| Figure | CloudTalk AI Voice Agent | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 8 |
| Spec score · Call Management system | 9.2 (#1) | 8.8 (#4) |
| Spec score · Telephony Software | 9.3 (#1) | 9.0 (#3) |
| Spec score · Voip Software | 9.2 (#1) | 8.8 (#7) |
| Spec score · Google Workspace Communication Tools | 9.2 (#1) | 8.8 (#5) |
| Spec score · Cloud Communication Platform | 9.1 (#2) | 8.8 (#8) |
| Spec score · Cloud PBX Software | 9.1 (#2) | 8.8 (#7) |
| Spec score · Contact Center as a Service - Midmarket Software | 9.2 (#2) | 8.9 (#4) |
| Spec score · Call Center Software | 8.6 (#24) | 8.9 (#9) |
| Spec score · Business Phone Systems | 8.5 (#45) | 9.3 (#2) |
| Integrations | CloudTalk lists more than 95 standard CRM, helpdesk and ATS integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Zoho, Intercom and Zapier. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Notable news | CloudTalk announced completion of its SOC 2 Type II audit on August 20, 2025. | Nextiva announced its acquisition of contact-center company Thrio in March 2024 to expand its AI customer-experience offering. |
| Rating on G2 | 4.4 out of 5 from 1,939 reviews | 4.5 out of 5 from 3,677 reviews. |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 75 reviews | 4.6 out of 5 from 0 reviews shown on the opened profile. |
| Rating on GetApp | 4.4 out of 5 from 271 reviews | 4.6 out of 5 from 919 reviews. |
| Rating on Google Play | 3.7 out of 5 from 204 reviews for CloudTalk Go | 4.0 out of 5 from 3.52K reviews for NextivaONE. |
| Rating on Trustpilot | 4.2 out of 5 from 867 reviews | 4.6 out of 5 from 8,657 reviews. |
| Rating on TrustRadius | 7.5 out of 10 from 69 reviews and ratings | 8.5 out of 10 from 397 reviews and ratings. |
| Security and compliance | CloudTalk states that it is SOC 2 Type 2 and ISO/IEC 27001 compliant and supports GDPR, CCPA, HIPAA, PCI-DSS, and the EU-US Data Privacy Framework. | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. |
| Support | CloudTalk pricing states that 24/7 chat and email support is included in all plans. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| What it does | CloudTalk combines a cloud business phone system with autonomous AI voice agents for inbound and outbound calls. | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. |
Plans
CloudTalk AI Voice Agent
- AI Specialist$349 a month
- Custom€0.15 a month
- Starter$25 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Voice Agents add-on$99 a month
- AI Specialist$349 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI ReceptionistPrice not published
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.