Knowlarity Cloud Contact Center

knowlarity.com

From ₹1,400/mo Free trial WebiOSAndroidAPI

Spec score 8.8 #14 of 122 in Call Center Software

What it is

Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.

Spec sheet

What it does: Knowlarity Cloud Contact Center is a cloud communications platform for managing inbound and outbound customer calls with CRM connectivity and real-time conversation and agent insights.Read 15 Oct 2026 · g2.com
Purpose: The cloud contact center is a hosted platform for tracking, monitoring, and analyzing calls in real time.Read 5 Oct 2026 · knowlarity.com
Free plan: NoRead 21 Sep 2026 · knowlarity.com
Trial: The site offers a free trial but does not state its duration on the product or pricing pages opened.Read 5 Oct 2026 · knowlarity.com
Security: Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based.Read 5 Oct 2026 · knowlarity.com
Support: Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333.Read 5 Oct 2026 · knowlarity.com
Headquarters: Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location.Read 15 Oct 2026 · knowlarity.com
Founded: Knowlarity was founded in 2009.Read 15 Oct 2026 · cbinsights.com
Analytics: The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting.Read 15 Oct 2026 · knowlarity.com
API documentation depth: Knowlarity's help center documents REST APIs, API-key retrieval, debugging guidance and post-call hooks.Read 15 Oct 2026 · knowlaritycommunications.zohodesk.com
API parameters: The call API requires a Knowlarity number, agent number, customer number, caller ID and agent country code, using authorization and x-api-key headers.Read 15 Oct 2026 · docs.gupshup.io
Call capacity: Knowlarity says the platform can respond to an unlimited number of concurrent inbound and outbound calls.Read 5 Oct 2026 · knowlarity.com
Call controls: Listed controls include mute, hold, warm transfer, queue callback and voicemail.Read 15 Oct 2026 · g2.com
Call handling: Features include real-time inbound and outbound call recording, call queues, mute, hold, warm transfer, callback, and voicemail.Read 5 Oct 2026 · knowlarity.com
Call routing and recording: The contact center routes calls to available agents and records inbound and outbound calls for quality monitoring and training.Read 15 Oct 2026 · g2.com
Cloud deployment: The service is deployed in the cloud and is described as requiring no additional infrastructure.Read 5 Oct 2026 · knowlarity.com
Company size: Knowlarity's about page describes a workforce of more than 300 employees and separately states a 350-plus team.Read 15 Oct 2026 · knowlarity.com
Concurrent calls: The product is described as supporting unlimited concurrent inbound and outbound calls.Read 15 Oct 2026 · knowlarity.com
CRM integration: Knowlarity says the contact center can integrate with existing CRM software; its Zoho integration page describes CRM access to call recordings and lead creation from calls.Read 5 Oct 2026 · knowlarity.com
CRM integrations: The product supports CRM integration and Knowlarity identifies Zoho CRM, Freshdesk and LeadSquared as integrations.Read 15 Oct 2026 · capterra.com
Customer footprint: Knowlarity says it serves more than 6,000 businesses across over 65 countries.Read 15 Oct 2026 · knowlarity.com
Funding: CB Insights reports total funding of $42.6 million and an acquired status.Read 15 Oct 2026 · cbinsights.com
International numbers: The service provides virtual numbers in multiple countries for international operations.Read 15 Oct 2026 · g2.com
Limit: dashboard: TrustRadius reviewers criticize dashboard usability, visual design and notification quality.Read 15 Oct 2026 · trustradius.com
Limit: pricing: Reviewers repeatedly describe Knowlarity as expensive, especially for startups and premium features.Read 15 Oct 2026 · g2.com
Limit: support responsiveness: Complaints include slow or difficult-to-reach support and weak resolution processes.Read 15 Oct 2026 · g2.com
Limit: technical reliability: Reviewers mention occasional service disruptions, network errors, IVR-transfer delays and intermittent outages.Read 15 Oct 2026 · g2.com
Maker legal name: The website footer identifies the maker as Knowlarity Communications Pvt Ltd.Read 15 Oct 2026 · knowlarity.com
Mobile access: Knowlarity advertises smartphone access for monitoring and managing business calls.Read 15 Oct 2026 · knowlarity.com
Outbound dialer: YesRead 21 Sep 2026 · knowlarity.com
Owner and acquisition: Knowlarity announced that Gupshup acquired it on February 2, 2022.Read 15 Oct 2026 · knowlarity.com
Praise: call clarity and usability: G2 reviewers praise clear connections, easy calling, a modern cloud interface and straightforward setup.Read 15 Oct 2026 · g2.com
Praise: ease of setup: Capterra reviewers describe deployment as ready-made and achievable in roughly four to five days, with many APIs available for integration.Read 15 Oct 2026 · capterra.com
Praise: monitoring and CRM: Reviewers repeatedly praise live call listening, recordings, CRM integration, call tracking and quality-management workflows.Read 15 Oct 2026 · capterra.com
Product portfolio: Knowlarity offers voice, messaging, video and artificial-intelligence products, including cloud contact center, virtual numbers, WhatsApp Business API, speech analytics and bots.Read 15 Oct 2026 · knowlarity.com
Public API: Gupshup documentation exposes a REST call-making endpoint at kpi.knowlarity.com/Basic/v1/account/call/makecall.Read 15 Oct 2026 · docs.gupshup.io
Rating on Capterra: 4.0 out of 5 from 5 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2: 4.0 out of 5 from 14 reviews for Knowlarity Cloud Contact Center.Read 15 Oct 2026 · g2.com
Rating on G2 seller profile: 4.1 out of 5 from 61 reviews for Knowlarity Communications overall.Read 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights: 4.7 out of 5 from 11 reviews across Knowlarity products.Read 15 Oct 2026 · gartner.com
Rating on Software Advice: 4.0 out of 5 from 5 reviews.Read 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot: 3.2 out of 5 from 1 review.Read 15 Oct 2026 · trustpilot.com
Rating on TrustRadius: 9 out of 10 from 2 reviews for Knowlarity IVR.Read 15 Oct 2026 · trustradius.com
Routing: The product supports skill-based routing and a Sticky Agent feature that routes repeat callers to the agent they last spoke with.Read 5 Oct 2026 · knowlarity.com
Salesforce integration: The Salesforce connector tracks inbound and outbound calls, supports click-to-call, creates tickets and routes callers to Salesforce owners.Read 15 Oct 2026 · knowlaritycommunications.zohodesk.com
Salesforce limitation: Knowlarity's documented Salesforce integration is limited to Lead Management and does not support Case Management or Account Management modes.Read 15 Oct 2026 · knowlaritycommunications.zohodesk.com
Security claim: Knowlarity markets its cloud communication products as providing enterprise-grade security and reliability.Read 15 Oct 2026 · knowlarity.com
Sticky agent: Sticky-agent routing reconnects repeat callers with the agent they previously spoke with.Read 15 Oct 2026 · g2.com
Support channels: Capterra lists email/help-desk, knowledge base, phone, chat and 24/7 live-representative support, plus documentation, videos, webinars and live training.Read 15 Oct 2026 · capterra.com
Uptime claim: The company states 99.99% uptime and says more than one million calls are handled successfully per hour.Read 15 Oct 2026 · knowlarity.com
Who it serves: Knowlarity says the platform is for businesses of varying sizes and describes use cases in e-commerce, food delivery, and edutech.Read 5 Oct 2026 · knowlarity.com
Zoho features: The Zoho integration supports creating tickets and contacts from calls in Zoho Desk and tracking call-based prospect performance in Zoho Recruit.Read 5 Oct 2026 · knowlarity.com
Zoho integration: Zoho CRM integration allows users to make and receive calls inside CRM, automatically log calls and assign follow-up activities.Read 15 Oct 2026 · help.zoho.com

Plans and prices

Unlimited Contact Center Plan ₹1,999 a month Rs 1999/monthly Cloud contact center · price per agent/month Read 15 Oct 2026 · knowlarity.com

Inbound & Contact Center ₹2,999 a month Rs 2999/monthly Inbound contact center · price per agent/month Read 15 Oct 2026 · knowlarity.com

Inbound & Outbound Contact Center ₹3,499 a month Rs 3499/monthly Inbound and outbound contact center · price per agent/month Read 15 Oct 2026 · knowlarity.com

Advance Plan ₹16,800 a year ₹16,800/year 3-month call recording · 5 users · 10 channels · 1,200 free minutes/month · 30p/30 sec · 1 virtual number Read 15 Oct 2026 · knowlarity.com

Premium Plan ₹34,200 a year ₹34,200/year 12-month call recording · 10 users · 20 channels · 5,000 free minutes/month · 20p/30 sec · 1 virtual number Read 15 Oct 2026 · knowlarity.com

Premium Plus Plan ₹60,000 a year ₹60,000/year 12-month call recording · 20 users · 40 channels · 10,000 free minutes/month · 20p/30 sec · 2 virtual numbers Read 15 Oct 2026 · knowlarity.com

Inbound & Outbound Contact Center with lead management (Tentacle) Priced on request Connect with us for pricing Customized plans available Read 5 Oct 2026 · knowlarity.com

Every Knowlarity Cloud Contact Center plan and price →

Strong points and limits

Strong points

Supports inbound and outbound call recording.
Sticky Agent routes repeat callers to their previous agent.
Connects with existing CRM software, including Zoho integrations.
Advertises 24x7 support.
Offers Android, iOS, and web access.

Limits

No free plan is listed.
Some plan details are not shown.
Paid plans start at ₹1,999/mo.

Who it suits

The service suits businesses that handle inbound or outbound calls and want routing, call monitoring, and CRM connections. Knowlarity describes use cases in e-commerce, food delivery, and edutech.

Verdict

Knowlarity combines call handling, routing, recording, and CRM connections in a cloud contact center. Confirm which plan includes the needed features, since listed plan details are incomplete.