Dialpad Support vs Knowlarity Cloud Contact Center
Dialpad Support
dialpad.comKnowlarity Cloud Contact Center
knowlarity.comSide by side
| Figure | Dialpad Support | Knowlarity Cloud Contact Center |
|---|---|---|
| Price from | $8,095/mo | ₹1,400/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · Call Center Software | 9.1 (#4) | 8.8 (#14) |
| Spec score · Contact Center Software | 9.0 (#3) | 8.9 (#5) |
| Analytics | Contact-center reporting includes queue-health, call-abandonment, callback-effectiveness, service-level, and agent-to-caller metrics. | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. |
| Founded | 2011 | Knowlarity was founded in 2009. |
| Free plan | No | No |
| Headquarters | San Ramon, California, USA | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. |
| Outbound dialer | Yes | Yes |
| Security | VoIP calls and in-transit web requests use TLS encryption, while application data at rest uses AES 256-bit encryption on Google Cloud Platform. | Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based. |
Plans
Dialpad Support
- Essentials$8,095 a month
- AdvancedPrice not published
- PremiumPrice not published
- EnterprisePriced on request
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
Dialpad Support
Dialpad Support is a contact center platform for customer support teams, bringing voice and digital channels together with AI, coaching, analytics, quality management, and performance insights. AI Agents can handle routine voice and digital requests, answer questions, schedule appointments, complete tasks, and hand off to human agents with context. Configurable AI-powered IVR lets customers self-serve or route to a person or department. Supervisors can use sentiment detection, real-time transcripts, listening, whispering, call barging, AI Recaps, and AI Scorecards. Live Coach Cards can surface talking points when configured keywords are spoken, while Scorecards can flag quality criteria and coaching opportunities. Reporting covers queue health, abandoned calls, callback effectiveness, service levels, and agent-to-caller metrics. Administrators manage agents, locations, numbers, queues, and users through an online dashboard. Native integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. It works on Android, iOS, PC, Mac, and web browsers. Pricing starts at $80/user/mo (annual); no free plan is offered, but a free trial is available.
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.