DialPhone Contact Center

Spec sheet

What it does

DialPhone combines cloud VoIP, business SMS, video meetings, online fax, team chat, omnichannel contact center and AI agents in one communications platform.Read 15 Oct 2026 · dialphone.com

Platforms

The DialPhone platform offers an in-browser softphone, Mac and Windows desktop apps, and iOS and Android mobile apps.Read 1 Oct 2026 · dialphone.com

API

An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise.Read 1 Oct 2026 · dialphone.com

Integrations

The contact-center page lists more than 50 native integrations, including Salesforce Service Cloud, Zendesk, ServiceNow, HubSpot Service Hub, Intercom, Freshdesk and Kustomer.Read 15 Oct 2026 · dialphone.com

Security

DialPhone states that data is protected with AES-256 encryption at rest and in transit, role-based access control and immutable audit logs.Read 1 Oct 2026 · dialphone.com

Compliance

DialPhone says it is HIPAA-ready with a BAA, supports GDPR data-residency controls, and provides FINRA and PCI-DSS controls for regulated workloads.Read 15 Oct 2026 · dialphone.com

Support

GetApp lists phone support, 24/7 live-representative support, email/help-desk support, a knowledge base, chat and documentation.Read 15 Oct 2026 · getapp.com

Agent desktop

The product provides a unified agent desktop with customer context across channels.Read 15 Oct 2026 · dialphone.com

AI quality

AI Quality Management scores 100% of interactions against custom criteria after each interaction ends.Read 1 Oct 2026 · dialphone.com

AI receptionist

The AI receptionist answers calls, identifies intent, routes callers, books appointments and sends follow-up texts after hours.Read 15 Oct 2026 · dialphone.com

Capterra pricing listing

Capterra lists DialPhone pricing starting at $24.00 per month and describes a free trial.Read 15 Oct 2026 · capterra.com

Channels

Supported channels include voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X.Read 1 Oct 2026 · dialphone.com

Cloud hosting

The contact-center page says DialPhone runs on AWS with multi-region failover and residency options in the US, EU, UK, Australia and Canada.Read 15 Oct 2026 · dialphone.com

Company founding claim

DialPhone’s corporate history page says the business was founded in 2014 in Belmont, California.Read 15 Oct 2026 · dialphone.ai

Company headquarters

DialPhone’s About page gives its registered office as Level 7, Suite C, World Trust Tower, Central, Hong Kong 999077.Read 15 Oct 2026 · dialphone.com

Company legal entity

DialPhone’s privacy policy identifies DialPhone Ltd. as the operator of the platform.Read 15 Oct 2026 · dialphone.com

Contact-center trial limit

Contact center is a separate SKU starting at $65 per user per month, and DialPhone directs customers to request a paid pilot to evaluate it on real agent traffic.Read 1 Oct 2026 · dialphone.com

Data use

DialPhone states that customer data is never used to train public AI models.Read 1 Oct 2026 · dialphone.com

Dialers

Professional includes predictive, progressive and preview dialers plus local-presence dialing.Read 15 Oct 2026 · dialphone.com

DPA security terms

The DPA specifies TLS 1.3, AES-256-GCM, SSO, MFA, annual penetration testing, a bug-bounty program, a 24-hour detection target and 72-hour breach notification.Read 15 Oct 2026 · dialphone.com

Inbound calling

YesRead 23 Sep 2026 · dialphone.com

Integration limit

DialPhone says its native integration catalogue is smaller than larger platforms such as RingCentral, so niche-tool users may need Zapier or the API.Read 15 Oct 2026 · dialphone.com

IVR builder

YesRead 23 Sep 2026 · dialphone.com

Licence

The public pages describe DialPhone as a hosted cloud service and do not publish an open-source licence.Read 15 Oct 2026 · dialphone.com

LinkedIn company size

LinkedIn lists Dialphone as a telecommunications company with 501–1,000 employees.Read 15 Oct 2026 · linkedin.com

LinkedIn company status

LinkedIn describes Dialphone as a public company founded in 2020.Read 15 Oct 2026 · linkedin.com

LinkedIn product scope

LinkedIn describes the company as offering UCaaS, CCaaS, cloud VoIP, SMS, video, team chat, online fax, omnichannel communication and AI receptionist and voice-agent functions.Read 15 Oct 2026 · linkedin.com

Notable news

LinkedIn announced DialPhone’s attendance at Capacity Europe 2026 in London on October 13–15, 2026.Read 15 Oct 2026 · linkedin.com

Omnichannel routing

The contact center routes voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X conversations.Read 15 Oct 2026 · dialphone.com

Outbound dialer

YesRead 23 Sep 2026 · dialphone.com

Platforms listed by GetApp

GetApp lists Web, Android and iPhone/iPad as supported platforms.Read 15 Oct 2026 · getapp.com

Product type

DialPhone is an omnichannel AI contact center unifying voice, 20+ digital channels and workforce engagement tools on one platform.Read 1 Oct 2026 · dialphone.com

Quality management

Professional adds AI quality-management scoring for all interactions and real-time agent assistance that surfaces knowledge-base information.Read 15 Oct 2026 · dialphone.com

Rating on GetApp

0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · getapp.com

Recording

Contact-center tiers include call and screen recording, with recording retention and export controls described for regulated workloads.Read 15 Oct 2026 · dialphone.com

REST API

DialPhone states that a REST API is available on every plan; Basic has basic access, Professional has full access and Enterprise adds priority support.Read 15 Oct 2026 · dialphone.com

Routing

The contact center provides automatic call distribution, skill-based routing, priority queues and callback in queue.Read 1 Oct 2026 · dialphone.com

Security controls

The platform lists role-based access, immutable audit logs and multi-region data residency.Read 15 Oct 2026 · dialphone.com

Security encryption

Official security material states AES-256 encryption at rest and TLS encryption in transit for voice, SMS, fax and AI transcription.Read 15 Oct 2026 · dialphone.com

Self-hosting

The product material describes AWS-hosted cloud deployment with multi-region failover and does not describe a self-hosted edition.Read 15 Oct 2026 · dialphone.com

Target customers

DialPhone identifies mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access and financial services as contact-center users.Read 1 Oct 2026 · dialphone.com

Virtual concierge

Professional includes a generative-AI Smart Virtual Concierge intended to deflect routine customer questions.Read 15 Oct 2026 · dialphone.com

Webhooks

Webhooks are available from the Professional tier upward.Read 15 Oct 2026 · dialphone.com

Workforce management

Elite adds AI forecasting, scheduling, adherence monitoring, supervisor analytics, speech analytics and sentiment analytics.Read 15 Oct 2026 · dialphone.com

Zapier

Professional and Enterprise connect to more than 6,000 additional applications through Zapier.Read 15 Oct 2026 · dialphone.com

Zendesk limitation

The published Zendesk integration currently creates a ticket for a missed call; several other behaviors such as full call logging and click-to-dial are left for customers to confirm.Read 15 Oct 2026 · dialphone.com

Plans and prices

Every DialPhone Contact Center plan and price →

Where Specifiction places it

• Call Center Software#30 of 1228.5
• Online fax services#29 of 1028.5