Genesys Cloud CX vs Ringover
Genesys Cloud CX
genesys.comRingover
ringover.comSide by side
| Figure | Genesys Cloud CX | Ringover |
|---|---|---|
| Price from | $75/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Call Center Software | 9.3 (#1) | 8.9 (#10) |
| Spec score · Voip Software | 9.1 (#2) | 8.7 (#10) |
| Company Headquarters | Genesys lists its headquarters in Menlo Park, California. | The registered office is at 8 rue François Ory, 92120 Montrouge, France. |
| Founded | Gartner lists Genesys as founded in 1990. | 2005 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | Paris, France |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Ringover advertises more than 100 integrations spanning CRM, ATS, helpdesk, storage, analytics and productivity systems. |
| Public API | The Genesys Cloud Platform API can control all aspects of a Genesys Cloud environment, including provisioning, configuration and integrations. | The public REST API exposes telephony, messaging, contacts and AI analytics through Europe and US API base URLs. |
| Rating on Apple App Store | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate | 3.9 out of 5 from 400 ratings. |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.7 out of 5 from 892 reviews. |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 4.6 out of 5 from 500 reviews. |
| Rating on Google Play | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate | 3.11 out of 5 from 330 ratings for the discontinued Android app. |
| Self-hosting | Genesys Cloud is presented as a hosted cloud subscription with web and desktop clients rather than a self-hosted deployment. | Ringover describes its service as 100% cloud-based, with no self-hosted Ringover server edition documented. |
| Paid from | 75 | 15 |
| What it does | Genesys Cloud CX is a cloud contact-center platform combining customer interactions, workforce tools, analytics and automation in one system. | Ringover is a cloud communications platform combining business telephony, messaging, video meetings, contact-center tools and conversation AI. |
Plans
Genesys Cloud CX
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Ringover
- TALK$15 a month
- BUSINESS$47 a month
- Smart$29 a month
- Power$54 a month
- Advanced$64 a month
In their own words
Genesys Cloud CX
Genesys Cloud CX is a contact-center platform for voice and digital customer service. Its listed functions include inbound calling, outbound campaigns, IVR, skill-based routing, workforce management and team collaboration. Plan capabilities vary: the first tier focuses on voice, while higher plans add digital channels, omnichannel routing, quality assurance and compliance, knowledge, Agent Copilot, workforce management or predictive routing. The fourth plan includes 30 AI Experience tokens per named agent. The platform supports AI agents and guardrails governed across the service, and associate experience is available for workspace and mobile. It connects with Salesforce, ServiceNow, AppFoundry and open APIs, and runs on web, Windows, macOS, iOS and Android. Genesys describes its security, compliance and governance as enterprise-grade, but the supplied details do not specify encryption or particular certifications. Prices are based on an annual commitment, and usage-based pricing may apply. Genesys Cloud CX 1 costs $75 a month billed annually; the listed plans rise to 115.00, 155.00 and $240 a month billed annually. Support includes a ticket portal, knowledge network and phone representatives Monday–Friday, 8 a.m.–6 p.m. Pacific.