Genesys Cloud CX From $75/mo 9.3 Visit 
AceCX
acepeak.com
Spec sheet
- Free plan
- NoRead 23 Sep 2026 · acepeak.com
- Starting price
- Paid plans start at $9.99 per user per month on annual billing.Read 28 Sep 2026 · acepeak.com
- CRM integrations
- Integrations include Salesforce, HubSpot, Zoho, Zendesk, MS Dynamics, Pipedrive, Monday, Freshsales, and Zapier.Read 28 Sep 2026 · acepeak.com
- Support coverage
- Support ranges from email to phone, priority support, and dedicated CSM coverage.Read 28 Sep 2026 · acepeak.com
- Headquarters
- SingaporeRead 28 Sep 2026 · acepeak.com
- Agent concurrency
- The default is one voice conversation plus three concurrent messaging conversations.Read 28 Sep 2026 · acepeak.com
- Annual savings
- Annual billing is 20% cheaper per seat across every plan.Read 28 Sep 2026 · acepeak.com
- Channel coverage
- AceCX supports voice, SMS, web chat, WhatsApp, Instagram, Messenger, Telegram, and X.Read 28 Sep 2026 · acepeak.com
- Company reach
- Acepeak says its customer story covers more than 60 countries.Read 28 Sep 2026 · acepeak.com
- Compliance report
- Professional and higher plans provide access to a SOC 2 Type II report.Read 28 Sep 2026 · acepeak.com
- Digital channel scope
- omnichannelRead 23 Sep 2026 · acepeak.com
- Free trial
- The platform offers a 14-day free trial with no credit card required.Read 28 Sep 2026 · acepeak.com
- Inbound calling
- YesRead 23 Sep 2026 · acepeak.com
- IVR builder
- YesRead 23 Sep 2026 · acepeak.com
- Outbound dialer
- YesRead 23 Sep 2026 · acepeak.com
- Platform apps
- The paid plans include iOS, Android, and browser webphone access.Read 28 Sep 2026 · acepeak.com
- Security encryption
- Call recording is encrypted, and Starter includes STIR/SHAKEN and 10DLC handling.Read 28 Sep 2026 · acepeak.com
- Shared memory
- Every past interaction is visible to the agent across channels.Read 28 Sep 2026 · acepeak.com
- Skills routing
- Routing matches contacts by language, tier, product, and intent.Read 28 Sep 2026 · acepeak.com
- Team administration
- Professional includes team messaging, file sharing, roles, and multi-site management.Read 28 Sep 2026 · acepeak.com
- Trial access
- The trial has no feature lock-outs or demo mode.Read 28 Sep 2026 · acepeak.com
- Trial limits
- The trial includes 100 calling minutes, 50 SMS segments, AI receptionist, and HD video meetings.Read 28 Sep 2026 · acepeak.com
- Uptime SLA
- Published uptime SLAs range from 99.9% for Starter to 99.99% for Enterprise.Read 28 Sep 2026 · acepeak.com
- WhatsApp fees
- WhatsApp Business API is included, with Meta conversation fees passed through at cost.Read 28 Sep 2026 · acepeak.com
Plans and prices
Starter $9.99 a month $9.99/user/mo; annual billing No seat minimum No seat minimum Read 28 Sep 2026 · acepeak.com
Professional $15.99 a month $15.99/user/mo; 3 seat minimum 3 seat minimum · 30-day recording retention 3 seat minimum Read 28 Sep 2026 · acepeak.com
Enterprise $25.99 a month $25.99/user/mo; 10 seat minimum 10 seat minimum · 1-year recording retention 10 seat minimum Read 28 Sep 2026 · acepeak.com
Custom Priced on request 50 seat minimum 50 seat minimum Read 28 Sep 2026 · acepeak.com
Where Specifiction places it
- Call Center Software#29 of 1228.5
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