AceCX vs Genesys Cloud CX
AceCX
acepeak.com
Genesys Cloud CX
genesys.comSide by side
| Figure | AceCX | Genesys Cloud CX |
|---|---|---|
| Price from | $9.99/mo | $75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Call Center Software | 8.5 (#29) | 9.3 (#1) |
| Compliance report | Professional and higher plans provide access to a SOC 2 Type II report. | Specific security certifications are not stated on the supplied pages. |
| Company reach | Acepeak says its customer story covers more than 60 countries. | LinkedIn says Genesys serves more than 8,000 organizations worldwide. |
| Free plan | No | No |
| Free trial | The platform offers a 14-day free trial with no credit card required. | Genesys advertises a no-credit-card free trial with access to inbound call, email and messaging flows; its FAQ describes a 30-day experience. |
| Headquarters | Singapore | Menlo Park, California, United States |
| CRM integrations | Integrations include Salesforce, HubSpot, Zoho, Zendesk, MS Dynamics, Pipedrive, Monday, Freshsales, and Zapier. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
| Starting price | Paid plans start at $9.99 per user per month on annual billing. | 75 |
Plans
AceCX
- Starter$9.99 a month
- Professional$15.99 a month
- Enterprise$25.99 a month
- CustomPriced on request
Genesys Cloud CX
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
In their own words
Genesys Cloud CX
Genesys Cloud CX is a contact-center platform for voice and digital customer service. Its listed functions include inbound calling, outbound campaigns, IVR, skill-based routing, workforce management and team collaboration. Plan capabilities vary: the first tier focuses on voice, while higher plans add digital channels, omnichannel routing, quality assurance and compliance, knowledge, Agent Copilot, workforce management or predictive routing. The fourth plan includes 30 AI Experience tokens per named agent. The platform supports AI agents and guardrails governed across the service, and associate experience is available for workspace and mobile. It connects with Salesforce, ServiceNow, AppFoundry and open APIs, and runs on web, Windows, macOS, iOS and Android. Genesys describes its security, compliance and governance as enterprise-grade, but the supplied details do not specify encryption or particular certifications. Prices are based on an annual commitment, and usage-based pricing may apply. Genesys Cloud CX 1 costs $75 a month billed annually; the listed plans rise to 115.00, 155.00 and $240 a month billed annually. Support includes a ticket portal, knowledge network and phone representatives Monday–Friday, 8 a.m.–6 p.m. Pacific.