Tech riderRev. 22 Sept 2026
Huawei Cloud Customer Engagement Center
- 1Inbound callingYes
- 2Outbound dialerYes
- 3IVR builderYes
- 4Digital channel scopeomnichannel
4 lines stated Written from the maker's own pages: huaweicloud.com
Overview
Huawei Cloud Customer Engagement Center is ranked #74 of 126 in call center software on Specifiction, made by Huawei Cloud Customer Engagement Center (Huawei Base, Shenzhen, China).
Huawei Cloud Customer Engagement Center plans and pricing
All plansBasic Agent Inbound voice calls · Routing and queuing · Voice recording · Softphone · Contact management · Manual outbound calls huaweicloud.com · 22 Sept 2026
Professional Agent All Basic Agent functions · Automatic outbound calls huaweicloud.com · 22 Sept 2026
Versatile Agent All Basic Agent functions · All Professional Agent functions · Web chats · Social media agents huaweicloud.com · 22 Sept 2026
Compared on call center software
- Free plan
- Nohuaweicloud.com
- Inbound calling
- Yeshuaweicloud.com
- Outbound dialer
- Yeshuaweicloud.com
- IVR builder
- Yeshuaweicloud.com
- Digital channel scope
- omnichannelhuaweicloud.com
Best Huawei Cloud Customer Engagement Center alternatives
See all 20 All accessCh 01 Freshcaller Free planFree trialAndroid from $15/mo8.8 All accessCh 02 Amazon Connect Free trialAndroidAPI 8.7 All accessCh 03 Dialpad Support Free trialAndroidAPI from $8,095/mo8.6 All accessCh 04 Genesys Cloud CX WebWindows from $75/mo8.5 All accessCh 05 8x8 Contact Center AndroidAPI 8.4 All accessCh 06 Daktela Contact Center Free trialAndroidAPI from €12/mo8.3
Where it ranks on Specifiction
- Best Call Center Software in 2026#74 of 126
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Sources
- huaweicloud.com/intl/en-us/product/cec.html· checked 22 Sept 2026