Huawei Cloud Customer Engagement Center

huaweicloud.com

From $80/mo Free trial WebAPI

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Spec score 8.5 #28 of 122 in Call Center Software

Spec sheet

Product: Huawei Cloud CEC provides cloud-based contact center services for enterprises, including agent and video services.Read 11 Oct 2026 · support.huaweicloud.com
Intended users: Huawei describes CEC offerings for enterprise call centers focused on voice, outbound calling, or full-service operations.Read 11 Oct 2026 · huaweicloud.com
Free plan: NoRead 22 Sep 2026 · huaweicloud.com
Trial: The product page says guests are welcome to try the service for free and offers a free one-to-one implementation consultation.Read 11 Oct 2026 · huaweicloud.com
Integrations: CEC exposes RESTful interfaces for voice and video controls, agent information, mobile agent calls, web chat, outbound campaigns, operations data, call records, and recordings.Read 11 Oct 2026 · support.huaweicloud.com
Security: CEC describes encrypted data transmission, API authentication, business data isolation, user and administrator permission controls, operation logs, firewalls, and IP attack defenses.Read 11 Oct 2026 · support.huaweicloud.com
Support: The product page lists the CEC support email as [email protected] and gives 02160386968 for consultation.Read 11 Oct 2026 · huaweicloud.com
Headquarters: Huawei Base, Shenzhen, ChinaRead 19 Oct 2026 · huaweicloud.com
Founded: 1987Read 19 Oct 2026 · huaweicloud.com
Billing: Huawei documents pay-per-use monthly billing by agent for agent products and by channel count for chatbot products; network connection costs may also apply.Read 11 Oct 2026 · support.huaweicloud.com
Channels: CEC offers voice, video, web chat, and social media agent capabilities across its product offerings.Read 11 Oct 2026 · huaweicloud.com
Development: The documentation specifies Google Chrome 80 or later for browser-based configuration and says some functions can be integrated using JavaScript.Read 11 Oct 2026 · support.huaweicloud.com
Digital channel scope: omnichannelRead 22 Sep 2026 · huaweicloud.com
Inbound calling: YesRead 22 Sep 2026 · huaweicloud.com
IVR and robots: Administrators can configure IVR flows and intelligent robots using a visual page with drag-and-drop flows, NLP training, knowledge graphs, and a knowledge base.Read 11 Oct 2026 · huaweicloud.com
IVR builder: YesRead 22 Sep 2026 · huaweicloud.com
Notable limits: Commercial use makes trial numbers unavailable, and applying to connect an enterprise-owned access code is supported only for codes that use SIP.Read 11 Oct 2026 · support.huaweicloud.com
Outbound calling: The Professional Agent offering adds automatic outbound calls to Basic Agent functions.Read 11 Oct 2026 · huaweicloud.com
Outbound dialer: YesRead 22 Sep 2026 · huaweicloud.com
Reliability: Huawei describes two-node and cluster deployments, process self-recovery, and traffic controls as CEC reliability mechanisms.Read 11 Oct 2026 · support.huaweicloud.com

Plans and prices

Basic Agent $80 a month From $80 per agent/month; CEC billing is pay-per-use Voice inbound calls · routing and queuing · recording · IVR channels equal to agent count · manual outbound calls Read 11 Oct 2026 · huaweicloud.com

Professional Agent $120 a month From $120 per agent/month; CEC billing is pay-per-use Basic Agent functions · automatic outbound calls Read 11 Oct 2026 · huaweicloud.com

Versatile Agent $140 a month From $140 per agent/month; CEC billing is pay-per-use Basic and Professional Agent functions · web chats · social media agents Read 11 Oct 2026 · huaweicloud.com

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